UVeye

Customer Success Manager Albany, NY

UVeye • $85K — $105K *
Boston, MA 02115In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in Customer Success or Account Management within Automotive SaaS
  • Experience in dealership operations, both fixed and variable
  • Strong track record managing multiple accounts/projects simultaneously
  • Exceptional rapport-building and customer service skills
  • Ability to thrive in a fast-paced, dynamic environment
  • Excellent organizational and prioritization abilities
  • Technical knowledge of software and analytics tools
  • General understanding of the automotive industry is a plus
  • Willingness and ability to travel extensively across several states.

Responsibilities

  • Train customers to effectively use the UVeye platform
  • Deliver consistent ROI and value through consulting services
  • Build trusting relationships to develop UVeye advocates
  • Identify client goals and pain points for optimization
  • Analyze account performance metrics to educate clients
  • Manage multiple client relationships effectively
  • Grow client portfolios by providing tailored solutions

Benefits

  • Competitive Medical, Dental, Vision coverage
  • 401k matching
  • 20 PTO days plus paid holidays
  • Opportunities for career growth as the company expands across the US
Full Job Description
Description

We are looking for a Customer Success Manager who is passionate about building strategic, value-driven partnerships with our clients. In this role, you will serve as a trusted advisor to dealership leaders and frontline teams, helping them unlock the full power, efficiency, and ROI of the UVeye platform. You will cultivate long-lasting professional relationships by providing exceptional service, understanding client goals, and proactively identifying opportunities for optimization, adoption, and measurable results.

A day in the life and how you'll make an impact:

  • Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
  • Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
  • Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
  • Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
  • Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
  • Simultaneously and successfully managing multiple client relationships.
  • Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs


Requirements

  • A3+ years of experience in a Customer Success, Account Manager or similar role - in Automotive SaaS.
  • 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
  • Proven experience in managing multiple accounts and projects.
  • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
  • Hunger to work in a hyper-fast paced and ever changing environment.
  • Superior organization and prioritization skills, along with focused attention to detail.
  • Commercial savvy.
  • Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
  • General understanding of the automotive space - an advantage!
  • Ability to travel extensively covering Albany, NH, ME, RI, CT, MA, and VT


Benefits we offer:

  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.


Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $85,000 - $105,000. In addition, this position is also eligible for Bonus.

Travel & Physical Requirements:

This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots.

The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About UVeye

UVeye is an Israeli technology company that develops automated vehicle inspection systems using artificial intelligence and computer vision. The company was founded in 2016 by Amir Hever and Ohad Hever. UVeye's systems can detect external and mechanical defects in vehicles, including tire wear, brake pads, and suspension issues, in seconds. The company has partnerships with major automotive manufacturers such as Toyota and Volvo, and has raised $35 million in funding to date.
Learn more about UVeye
Size
50 employees
Industry
Manufacturing & Automotive
Founded
2016
* Ladders Estimates

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