Where is the work:
Virtual

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team-including BrainBox AI, Nuvolo, and more-combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

What's in it for you:

BrainBox AI is seeking a strategic, global Leader of Customer Success to build and lead a high-performing customer success organization responsible for ensuring the success of customers worldwide. Based in the U.S. or Canada, this leader will define the strategy, structure, and operating model for a best-in-class function that drives customer value, retention, advocacy, and growth across the full customer lifecycle.

This role will oversee Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support, ensuring customers realize measurable outcomes in energy savings, emissions reduction, system performance, and occupant comfort.

What you will do:

Customer Success Leadership

• Define and execute BrainBox AI's global customer success strategy, operating model, and engagement framework.
• Build, lead, and develop high-performing teams across Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support.
• Establish KPIs and management rhythms for customer health, retention, expansion, and overall customer outcomes.

Customer Value Delivery

• Lead Measurement & Verification teams that use energy engineering and analytics to provide customers with clear evidence of reductions in energy costs and emissions.
• Oversee Customer Performance Services, delivering sustaining engineering services that maximize ongoing energy savings, system performance, and occupant comfort.
• Direct Customer Support teams that monitor customer systems, ensure AI continues to optimize performance, and respond to events to maintain occupant comfort and operational continuity.

Customer Lifecycle Management

• Partner with Sales and Deployment teams to support successful customer onboarding, implementation, and adoption.
• Own post-deployment engagement, including executive business reviews, success planning, renewals, and expansion opportunities.
• Ensure a consistent, high-quality customer experience across regions and throughout the full customer lifecycle.

Cross-Functional and Global Leadership

• Serve as the voice of the customer across Product, Engineering, Operations, and Commercial teams.
• Translate customer insights into strategic recommendations that improve product performance, service delivery, and customer outcomes.
• Support customer advocacy initiatives, including references, case studies, and long-term relationship development.

What you will bring:

• Bachelor's degree in engineering or business required.
• MBA strongly preferred.
• 15+ years of progressive experience in customer success, account management, professional services, or related functions.
• 5+ years of leadership experience building and scaling high-performing teams.
• Proven success in B2B SaaS, IoT, energy, smart building, or industrial technology environments.
• Strong executive presence, cross-functional leadership skills, and a track record of driving retention, expansion, and customer satisfaction.
• Experience in energy engineering, building systems, HVAC, or performance services is strongly preferred.

Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $156,200.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.