Pinnacle living

Customer Success Engineer - NGFW

Pinnacle living$83K — $87K *
Plano, TX 75025In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in network security roles (engineering, operations, support)
  • Desirable experience with Palo Alto Networks NGFW platforms
  • Familiarity with enterprise networking products (routers, switches)
  • Proficient in Windows, Mac, and Linux operating systems
  • Network Security certification (PCNSA, PCNSE, CISSP, CCNA, or similar)
  • Strong technical advisory skills with clients of varying technical depth
  • Background in customer escalations and account/project management
  • Adaptable in collaborative team environments adhering to values of integrity and inclusion.

Responsibilities

  • Provide technical support for clients' Next Generation Firewall technologies to enhance product utilization.
  • Collaborate with Product and Engineering teams on network security and endpoint solutions.
  • Advocate for customers to influence product roadmap and promote feature adoption.
  • Help customers achieve security goals by operationalizing solutions effectively.
  • Work with account teams on deployment strategies and technical account plans.

Benefits

  • Access to medical, dental, and vision insurance
  • 401K contributions
  • Paid time off and sick leave
  • Compliance with state/local mandated benefits
Full Job Description
Job Description:
Duties:
  • Provide technical expertise on client's Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize client's products' potential.
  • Work closely with client's Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
  • Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
  • Ensure customers maximize their investment by implementing and operationalizing client's solutions to achieve their security objectives rapidly.
  • Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.
Skills:
  • 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
  • Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
  • Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
  • Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
  • Network Security certification from Palo Alto Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
  • Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
  • Experience in customer escalations, account management, and project management.
  • Ability to thrive in a matrixed team environment, anchored by client's values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
Education:
  • Bachelors or master's in engineering
Note:

Pay Range: $40-42/hr w2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

About Pinnacle living

Pinnacle Financial Partners is an American bank headquartered in Nashville, Tennessee operating in Middle Tennessee, East Tennessee, and, since June 2017, North Carolina, South Carolina, and Virginia.
Learn more about Pinnacle living
Industry
Founded
1980

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