We are seeking a highly skilled
Customer Success Delivery Manager with expertise in Telecom domain technologies to drive successful program execution and ensure exceptional customer experience.
This role requires a hands-on leader who can navigate telecom infrastructure, software solutions, and stakeholder engagement to deliver impactful results for our clients.
Req.#844480330
#LI-DNI#LI-CE1 Responsibilities - Customer Success & Relationship Management: Serve as the primary point of contact for telecom clients, ensuring their success and satisfaction throughout project lifecycles
- Program & Stakeholder Management: Lead cross-functional teams to implement software and infrastructure projects, coordinating with telecom operators, vendors
- Telecom Technology Enablement: Be familiar with 4G/5G/6G networks, fiber optics, IoT connectivity, cloud-native solutions, cybersecurity, and other emerging telecom technologies
- Project Implementation & Delivery: Actively participate in scoping and sizing work with the client, setup necessary engineering and consulting teams, monitor and control the delivery of the work. Leverage AI-powered solutions to improve operational efficiency
- Data-Driven Decision Making: Utilize analytics to track key performance indicators (KPIs) and productivity/delivery metrics and optimize customer experience
- Compliance & Risk Management: Ensure adherence to telecom regulations, industry standards, and best practices is a plus
- Financial acumen: Work with account executives to align the program / customer success with company's financial goals and targets
Requirements - Telecom Industry Expertise: Understanding of modern telecom technologies and disciplines (e.g., network engineering, telecom infrastructure management)
- Program & Project Management Experience: Proven track record in leading large-scale software programs with cross-functional collaboration
- Stakeholder Engagement Skills: Ability to navigate complex relationships across client teams, vendors, and industry regulators
- Technical Proficiency: Familiarity with cloud-native solutions, software-defined networks, and AI-powered applications
- Strong Communication & Leadership: Ability to translate technical insights into business strategies, fostering alignment across all stakeholders
Nice to have - Prior experience in telecom consulting, telecom operations, or technology management
- Certifications in Project Management (PMP, Agile)
We offer - Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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