L3Harris

Customer Success Consultant

L3Harris$70K — $95K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in EdTech SaaS sales or customer success.
  • Strong consultative selling and solution-based skills.
  • Expertise in relationship management and account growth.
  • Ability to deliver effective training and communication with educators.
  • Proficiency in Salesforce CRM and Microsoft Office.
  • Entrepreneurial mindset, results-driven, and persistent.
  • Growth-oriented with analytical and problem-solving skills.

Responsibilities

  • Develop and execute strategies to grow business in assigned regions.
  • Conduct market research and create targeted prospect lists.
  • Drive new business through cold calling and networking.
  • Prepare proposals, quotations, and respond to RFPs.
  • Maintain accurate forecasts and manage pipeline in Salesforce.
  • Oversee onboarding and implementation for new partners.
  • Lead cross-functional teams to analyze trends and drive adoption.

Benefits

  • Comprehensive medical, dental, and vision coverage from day one.
  • Employee stock ownership and 401K matching programs.
  • Generous vacation and personal leave.
  • Opportunities for career growth.
  • Incentive-based compensation with a competitive salary structure.
Full Job Description
Key Responsibilities

Sales & Growth
• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention
• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration
• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We're Looking For
• Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success.
• Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.
• Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.
• Education: Bachelor's degree or equivalent experience.

What We Offer
• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.

About L3Harris

L3Harris Technologies, Inc. is an American technology company, defense contractor and information technology services provider that produces C6ISR systems and products, wireless equipment, tactical radios, avionics and electronic systems, night vision equipment, and both terrestrial and spaceborne antennas for use in the government, defense, and commercial sectors. They specialize in areas such as electronic warfare and night vision. L3Harris Technologies was formed on June 29, 2019, through the merger of Harris Corporation and L3 Technologies. The company is based in Melbourne, Florida.
Learn more about L3Harris
Size
50,000 employees
Industry

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