Are you passionate about helping customers adopt technology and achieve meaningful results in their work?
Do you enjoy building relationships, delivering impactful training, and driving long-term customer success?
About the RoleAs a customer-facing representative, you will help new and existing customers successfully adopt, use, and expand their use of CaseMap. You will guide customers through onboarding, deliver product training, and support ongoing engagement to drive long-term value and satisfaction.
Responsibilities- Guide customers through onboarding and initial product adoption
- Support customer trials and ensure a positive first-use experience
- Deliver engaging product training sessions tailored to user needs
- Build strong relationships with customers including paralegals, IT professionals, and litigators
- Respond to and incorporate customer feedback to enhance the user experience
- Identify customer needs and potential opportunities for expanded product usage
- Contribute to the development of training materials and resources
- Collaborate cross-functionally to improve customer success and retention
Requirements- Experience working in a customer-facing or client success role
- Strong organizational skills and attention to detail
- Ability to clearly explain technology concepts to a variety of audiences
- Confidence presenting to individuals and groups
- Experience working with legal professionals, IT teams, or similar stakeholders
- Motivated by helping customers achieve measurable outcomes
- Ability to identify customer needs and contribute to growth opportunities
- Willingness to travel up to 25%
Work in a Way That Works for YouWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. 1
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
