Microsoft

Customer Success Account Manager

Microsoft$86K — $169K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field and 2+ years in customer success, solution delivery, or related experience
  • Familiarity with Microsoft Cloud solutions or alternative cloud platforms
  • Experience in project or program management and stakeholder engagement
  • Strong executive communication and relationship management skills
  • Relevant Microsoft or equivalent certifications are advantageous
  • Experience in large enterprises and consulting environments

Responsibilities

  • Support key customer relationships and solution delivery strategies
  • Align customer objectives with the Microsoft product portfolio
  • Link Customer Success Plans with account priorities and plan actionable programs
  • Assist in program planning and customer-facing reviews for ongoing success
  • Initiate discussions to integrate customer goals with Microsoft offerings
  • Manage product adoption and usage to enhance customer interaction
  • Analyze customer retention metrics to identify and address potential churn issues

Benefits

  • Comprehensive health coverage
  • 401(k) with company match
  • Generous paid time off
  • Employee stock purchase plan
  • Career development opportunities through training and certifications
Full Job Description
Responsibilities
  • Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  • Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
  • You will align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
  • Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
  • You will serve as the Consumption and Usage Manager and, among other duties, will be responsible meeting consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage
  • Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.


Qualifications
Required/minimum qualifications
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Preferred Qualifications:

  • Demonstrated understanding of Microsoft Cloud solutions (Azure, Microsoft 365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).
  • Demonstrated experience in project or program management, service delivery, and stakeholder engagement.
  • Executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences.
  • Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS).
  • Experience working in or with large enterprise organizations across industries. Background in consulting or professional services delivery. Experience operating in a matrixed, fast-paced, and global environment.


Customer Success Account Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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