McKesson

Customer Success Account Manager

McKesson$109K — $181K *
US-AnywhereRemote in Texas, US
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting.
  • 7+ years of relevant experience in a similar role.
  • 4+ years of specific systems experience within applications with iKnowMed.
  • Working knowledge of EHR systems, preferably iKnowMed G1/G2.
  • Strong organizational skills with the ability to manage multiple priorities effectively.

Responsibilities

  • Manage all aspects of technology relationships with customers.
  • Develop and maintain relationships with assigned clients using iKnowMed G2 EHR and other products.
  • Participate in the successful implementation of accounts to ensure smooth transitions to account management.
  • Ensure compliance with the McKesson Specialty Health Compliance Program.
  • Build and develop customer relationships, collaborating with internal teams for growth.
  • Create and maintain a territory business plan for strategic account management.
  • Assist customers with issue resolution to maximize satisfaction.

Benefits

  • Comprehensive insurance plans including medical, dental, and vision.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holiday leave.
  • Training and professional development opportunities.
  • Employee wellness programs and resources.
Full Job Description
Key Responsibilities
  • Position is responsible for managing all aspects of the technology relationship with our customers. The Account Manager develops, grows, and maintains his/her territory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully.
  • The Account Manager specifically manages the day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health. The Account Manager demonstrates current knowledge of all applications along with understanding of appropriate workflow and necessary practice support.
  • The Account Manager actively participates in the implementation process of accounts in his/her territory to help facilitate clear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies.
  • Supports and adheres to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards.
  • Building and developing customer relationships, and working with sales partners, network counterparts, and other internal teams to nurture and grow those relationships.
  • Develops and maintains a territory business plan to strategically manage his/her territory. Provides day-to-day support, including but not limited to, post-go live support, training and retraining needs, workflow review and optimization, implementing best practices, and providing program-related support.
  • Supports iKM G2 go lives to ensure a smooth transition from Implementation phase of project to Account Management.
  • Assist customers with resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction.


Minimum Requirement
  • Degree or equivalent and typically requires 7+ years of relevant experience.


Education
  • BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting


Critical Skills
  • 4+ years specific systems experience within applications with iKnowMed.
  • EHR application knowledge and working experience, preferably with iKnowMed G1 and /or G2 specifically.
  • Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones
  • Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. practice management systems (Centricity, Athena IDX); EHR (iKnowMed, Epic); pharmacy inventory management systems (Lynx, Pyxis)


Additional Skills
  • Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines
  • Familiarity with oncology practice day-to-day operations. Demonstrated outstanding communications skills (verbal, written, and presentation skills). Proficiency with MS Word, Excel, PowerPoint, and Teams.
  • Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones


Travel
• Up to 75% travel required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$109,000 - $181,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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