Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Nonprofits team. In this role, you will serve as a trusted advisor to nonprofit organizations navigating their cloud adoption and AI transformation journey - helping them translate their missions into measurable outcomes through modern cloud solutions.
As a CSM in the AWS Worldwide Public Sector (WWPS) Nonprofit division, you will guide nonprofit customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals - whether that's deploying agentic AI workflows to automate donor engagement, building generative AI-powered grant writing assistants, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation - and drive execution across AWS teams to deliver results.
We help nonprofits understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide nonprofits through the AI revolution - from foundational data readiness to deploying agentic systems that autonomously execute complex workflows - is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
Key job responsibilities
• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations
• Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions
• Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency - from intelligent document processing to autonomous program delivery agents
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
• Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams
• Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services - ensuring all teams execute cohesively against customer cloud strategy
• Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment - including agentic frameworks that can be replicated across mission-driven organizations
A day in the life
As a CSM on the AWS Nonprofits team, you'll serve as the central connector between our nonprofit customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones.
You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve nonprofit use cases - such as autonomous donor outreach, intelligent program matching, or AI-driven impact measurement - and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations, helping them move from AI curiosity to production-grade agentic systems.
BASIC QUALIFICATIONS
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Knowledge of cloud computing, IT infrastructure, and different programming languages
- Strong written and verbal communication skills, including the ability to present to senior managers and directors
PREFERRED QUALIFICATIONS
- PMP or SCRUM/Agile, SAFe certification
- Experience as a SCRUM master or leading a SAFe program
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- AWS or other cloud certification
- Experience working with nonprofit organizations, public sector, or mission-driven entities including familiarity with nonprofit technology ecosystems (CRM/donor management, fundraising platforms, grant management systems)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually
