Eastman Chemical Company

Customer Service Technical Rep

Eastman Chemical Company$72K — $99K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering required.
  • 3-5 years experience in a science-related field.
  • Proficiency in Microsoft Office and relevant software like SolidWorks and finite element analysis.
  • Technical problem-solving skills are essential.
  • Experience with laminate cutting and process evaluations.
  • Strong customer focus with excellent communication skills.
  • Ability to work collaboratively in a global environment.

Responsibilities

  • Maintain a safe working environment.
  • Respond effectively to technical product needs.
  • Influence glazing standards and codes for laminated glass.
  • Develop and conduct experiments, coordinating project data communication.
  • Support various departments in developing high-performance interlayer products.
  • Build industry credibility through participation and networking.
  • Oversee equipment specifications, maintenance, and modifications.
  • Develop testing procedures for enhanced accuracy and efficiency.
  • Translate technical requirements into product testing and training specifications.
  • Manage project budgets and timelines to promote product adoption.

Benefits

  • Base pay plus performance-based incentive opportunities.
  • Comprehensive medical, dental, and prescription-drug coverage with HSA options.
  • Voluntary benefits such as vision and life insurance.
  • Holistic wellness support including financial-planning tools and counseling.
  • 401(k) with a company match and annual retirement contribution.
  • Generous paid holidays, personal days, and vacation time.
  • Access to mentorship and leadership development programs.
Full Job Description


Responsibilities
• Maintain and contribute to an effective safety environment.
• Effective and timely response to technical product needs.
• Understand and influence of glazing standards and codes as related to laminated glass.
• Develop design of experiments, proficiently perform calculations through internal and external software, and coordinate data acquisition and communication from project conception through publication and presentation both internally and externally.
• Support Sales, Marketing, Technical Service, Market Development and Technology in the development and sale of high-performance interlayer products.
• Establish industry credibility, trust and approachability through SDO and industry participation.
• Interpretation and calculation of performance from design media (CAD, blueprints)
• Oversee equipment specification, set-up, modifications, engineering and maintenance.
• Develop testing procedures and tools to enhance accuracy and efficiency.
• Understand technical requirements for existing and emerging applications and translate to product testing, training, prototype evaluations and project specifications.
• Manage project budgets, timelines, resources, and communication, to enhance penetration and adoption of high-performance products while protecting the Saflex brand and upholding targeted value propositions.

Qualifications
• Minimum bachelor's degree in Engineering.
• 3-5 years of professional work experience in science related field
• Strong working knowledge of Microsoft Office especially Excel, Word, PowerPoint, mini-tab or comparable statistical software, solid works and Finite Element Analysis proficiency (knowledge in glass or structural engineering analysis a plus), and DOE experience.
• Demonstrated skills in technical problem solving.
• Ability to perform laminate cutting, pummel and process evaluation of [JS1.1] samples returned from laminators
• HUD evaluation of sheet and windshields
• Customer focus, responsiveness and the ability to meter information flow based on need and audience.
• Excellent communications, presentation, planning, organizational, and project management skills.
• Ability to interact in a global environment
• Ability to work in committees, interpret regulatory documentation, publicly discuss and defend technical rationale.
• Ability to effectively interact with management, marketing, sales as well as technical and engineering personnel.
• Willingness to travel up to 20%.

Please Note

Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

The base salary range for this position is $72,000-99,000.

At Eastman, we are committed to transparency and integrity in our compensation practices. Eastman includes salary ranges in some job postings to provide clear compensation information and to be compliant with state laws that require disclosure. Not all postings display ranges due to factors like location, market conditions, or position specifics. Compensation is based on qualifications and experience. Candidates are encouraged to discuss their salary questions during the interview process.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives
• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness
• Comprehensive medical, prescription-drug, and dental coverage-paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits-including vision, optional life, critical-illness protection, and more-so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies
• 401(k) with a company match-plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life's moments.

Growth & Development
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you-so you can bring your best self to work every day and build a future you're proud of.

About Eastman Chemical Company

Eastman Chemical Company (Eastman) is a global specialty chemicals company that produces a range of advanced materials, chemicals and fibers that are found in products people use every day. Eastman has over 40 manufacturing sites in 16 countries and equity interests in joint ventures that supply chemicals, plastics, and fibers products to customers throughout the world. Eastman has a portfolio of specialty businesses that hold positions and provide products that enhance performance in a variety of end markets such as transportation, building and construction, and consumables. Eastman management believes that the Company's end-market diversity is a source of strength, as these markets are benefiting from longer-term global trends such as energy efficiency, a rising middle class in emerging economies, and increased health and wellness. On July 2, 2012, the Company completed its acquisition of Solutia Inc. (Solutia).

Eastman Chemical Company Careers

Join the vibrant team at Eastman Chemical Company, a global leader in the chemical industry known for its commitment to innovation, sustainability, and safety. At Eastman, we offer a plethora of job opportunities that pave the way for professional growth and personal achievement. We are proud to be a company where diversity and leadership go hand in hand, fostering a culture that values every team member's contribution.

Work You’ll Do

At Eastman Chemical Company, your work will directly contribute to groundbreaking solutions that influence markets and improve lives. Whether you're involved in research, marketing, production, or management, you are positioned to lead and innovate in every project you handle. Our team is composed of over 14,000 dedicated professionals who bring their diverse skills to the table, working collaboratively to drive success and leadership in the chemical industry.

Innovative Career Paths

Explore the multitude of career paths available at Eastman, from internships that offer real-world experience to full-time positions that challenge and expand your capabilities. Our hiring process is designed to identify and nurture talent, ensuring that the right skills are matched with the right opportunities. We believe in nurturing your career through continuous learning and development, supported by our robust training programs in areas like leadership, diversity, and technical skills.

Be Part of a Great Team

Joining Eastman means becoming part of a culture that prizes innovation and teamwork. You will work alongside industry experts and leaders who are eager to share knowledge and insights. Our team’s collaborative efforts are the driving force behind our award-winning workplace, recognized globally for its excellence in safety, sustainability, and employee satisfaction.

Benefits and Growth

Eastman Chemical Company is committed to the growth of its employees. We offer competitive benefits designed to support your life, both at work and at home. From health and wellness programs to financial and retirement planning, we ensure you have the resources you need to succeed in every aspect of your life. Our commitment to professional development means you’re always learning, always growing.

Internship Opportunities

Kickstart your career with an Eastman internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark. Interns at Eastman gain critical skills, work on meaningful projects, and network with professionals across the company, providing a strong foundation for future employment opportunities.

Join Our Team

Ready to advance your career at Eastman Chemical Company? Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest at Eastman by following our careers blog. Gain insights from insider perspectives, and stay ahead with tips that you can apply directly to your next interview or resume update. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and discover the exciting and rewarding opportunities that await at Eastman Chemical Company.

Explore Eastman Chemical Company Careers

Whether you’re seeking to enhance your skills, lead with innovation, or grow within a diverse team, Eastman Chemical Company offers a career path filled with opportunities. Join us in making a difference in the chemical industry and beyond.
Learn more about Eastman Chemical Company
Size
14,000 employees
Market Cap
$9.8 billion
Industry
Net Income
$478 million
Founded
1920
5 Year Trend
+3.1%
Revenue
$8.4 billion
NASDAQ

Similar Jobs

More Jobs at Eastman Chemical Company

More Technical Services Jobs

Find similar Customer Service Technical Rep jobs: