Your JobMolex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
What You Will Do- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
