Salary : $6,309.33 - $8,077.33 Monthly
Location : Beaumont, CA
Job Type: Full-Time
Job Number: 26-02
Department: Administration
Opening Date: 07/03/2025
Closing Date: 8/1/2025 12:00 PM Pacific

Summary Description

Under general supervision, the Customer Service Supervisor oversees the day-to-day operations of the City's front-line customer service functions. This includes supervising customer service staff, managing customer inquiries and complaints, implementing customer service policies and procedures, and ensuring quality service delivery across various departments. This role oversees utility billing operations and requires a strong understanding of business license processes. The ideal candidate will have excellent leadership skills, a background in municipal services, and experience managing billing systems and regulatory compliance. The position requires strong communication and leadership skills, a commitment to public service, and the ability to develop a customer-focused culture within the City.
Representative Duties

1. Supervise, train, schedule, and evaluate Customer Service staff.
2. Oversee utility billing functions, billing cycles, payment processing, and account adjustments.
3. Ensure accurate and timely issuance of utility bills in accordance with established procedures and regulations.
4. Maintain and update customer records in the utility billing system.
5. Interpret and explain business license requirements to customers and staff.
6. Support the business license program by overseeing processing, renewals, and regulatory compliance
7. Monitor and evaluate customer interactions for quality and consistency.
8. Handle complex or escalated customer service issues and resolve complaints.
9. Collaborate with internal departments to ensure accurate information and timely service delivery.
10. Develop and maintain policies and procedures for customer service standards and billing procedures.
11. Maintain and report on customer service metrics and suggest improvements.
12. Oversee cash handling and daily reconciliation procedures as necessary.
13. Coordinate and provide staff training in customer service, technology platforms, and communication skills.
14. Prepare reports, memos, and correspondence related to operations and performance.
15. Prepare reports and assist with audits as required.

1. Review, process, and record property liens in compliance with city and county regulations.
2. Maintain accurate lien records, including issuance, releases, and amendments.
3. Coordinate with internal departments (e.g., Code Enforcement, Utility Billing) to verify and initiate lien actions.
4. Prepare and file lien-related documentation with the appropriate county agencies.
5. Prepare property tax data for upload into the city's financial and billing systems.
6. Accurately upload and reconcile property tax charges and assessments.
7. Ensure compliance with applicable local, state, and federal property tax requirements.

1. Perform other duties as assigned.

Qualifications

Knowledge of:
Principles and practices of excellent customer service.
Utility billing systems and software
Business license application and renewal processes
Procedures for placing and releasing property liens related to unpaid utility bills
Preparation and submission of lien documentation
Supervisory principles, including staff training, performance evaluation, and discipline.
Office procedures, methods, and equipment, including computers and applicable software (e.g., Microsoft Office Suite, customer service systems, and financial tracking software).
Recordkeeping, cash handling, and basic accounting principles.

Ability to:
Lead, supervise, and motivate a diverse team in a customer service-oriented environment,
including overseeing staff training, development, and performance evaluation.
Deliver high-quality customer service by managing complex inquiries, resolving conflicts,
handling escalated complaints diplomatically, and ensuring compliance with public sector service standards.
Interpret and apply municipal codes, City policies, ordinances, and regulatory procedures related
to utility billing, business licensing, and customer account management.
Communicate clearly and effectively both verbally and in writing; draft reports, memos, and
audit documentation with attention to detail and professionalism.
Maintain confidentiality and professionalism when handling sensitive information and
interactions with staff, elected officials, and the public.
Utilize a variety of technology platforms including Microsoft Office Suite, customer service
software, financial tracking systems, and utility billing platforms for accurate service
delivery.
Organize and manage office procedures, recordkeeping, cash handling, lien processing, and basic
accounting functions.
Collaborate across departments to implement and maintain customer service policies,
procedures, and quality assurance standards.
Establish and maintain positive, productive working relationships with internal staff, leadership,
and community members.
Experience, Education and Licenses

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Graduation from high school or GED equivalent is required. An Associate's or Bachelor's degree in Public Administration, Business Administration, Communications, or a related field is highly desirable.
Experience:
Four (4) years of increasingly responsible customer service experience, including at least one (1) year in a lead or supervisory role in a public-facing or municipal environment.
License/Certificate:
Must possess a valid California Class C Driver's License and maintain possession of such license during the course of employment.

PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:

Must be found to be free from any physical, emotional, or mental conditions, as determined by a qualified physician and/or psychologist, which, with or without accommodation, might affect the ability of the employee to perform essential job functions. A flexible work schedule may be required. The position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. Additionally, the position requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Near and far vision is required in order to read work-related documents and use the computer. Acute hearing is required when providing phone and personal service. The position requires lifting, carrying, pushing, and/or pulling objects weighing up to 25 pounds.

This classification is not intended to be all-inclusive. An employee may be required to perform other reasonable duties as assigned by management. The City reserves the right, with the concurrence of the department head, to revise or change classification duties and responsibilities as the need arises and as consistent with the meet and confer process.
The City of Beaumont offers a complete benefit package for full-time employees including CalPERS retirement, health care, dental coverage, vision care, life insurance, short term disability and life insurance. For more detailed information please visit our benefits page.
01

Do you have four (4) years of increasingly responsible customer service experience, including at least one (1) year in a lead or supervisory role in a public-facing or municipal environment?

• Yes
• No

02

Do you have an Associate's or Bachelor's degree in Public Administration, Business Administration or Communications?

• Yes
• No

Required Question