Customer Service Representative

Crash Champions

$65K — $170K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Interpersonal and customer service skills are essential.
  • Analytical and problem-solving abilities needed.
  • Strong multitasking and organizational skills required.
  • Must manage a high volume of calls and emails daily.
  • Demonstrated attentiveness and patience in customer interactions.

Responsibilities

  • Greet and assist customers promptly and professionally.
  • Maintain a clean workspace as a first point of customer contact.
  • Manage incoming phone calls, walk-ins, and correspondence efficiently.
  • Provide clerical and administrative support to management.
  • Handle accounts receivables, payables, and information entry into systems.
  • Perform additional related duties as assigned.

Benefits

  • Medical, dental, and vision insurance provided.
  • Group life and disability insurance included.
  • 401k retirement plan with company match available.
  • Referral bonus program ('Cash From Crash') offered.
  • Five paid holidays per year.
Full Job Description
Responsibilities

  • Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
  • Clean workspace, this is the first point of contact our customers have with our facility.
  • Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
  • Provide clerical and administrative support to the General Managers and Service Advisors.
  • Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
  • Perform other related duties as assigned


Qualifications

  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Attentiveness and patience


Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus ("Cash From Crash")
  • 5 Paid Holidays


We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $65,000.00/Yr.

Posted Max Pay Rate

USD $170,100.00/Yr.

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