Univar USA Inc

Customer Service Manager

Univar USA Inc • $100K — $130K *
North York, ON M2J 0A2In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, Supply Chain, or related field (or equivalent experience)
  • 5+ years of experience in customer service, including 2+ years in a supervisory or management role
  • Experience in chemical distribution, manufacturing, or logistics preferred
  • Strong leadership and team-building skills
  • Excellent communication and problem-solving abilities
  • Proficient in ERP/CRM systems and MS Office Suite
  • Knowledge of chemical industry regulations (WHMIS, OSHA, DOT, TDG, etc.) considered an asset
  • Strong organizational skills for managing competing priorities

Responsibilities

  • Lead and mentor the customer service team to deliver high-quality service
  • Oversee order processing from entry to delivery, ensuring accuracy and timeliness
  • Manage customer accounts, addressing inquiries, complaints, and escalations effectively
  • Collaborate with Sales, Operations, and Transportation teams for smooth order fulfillment
  • Monitor key performance indicators (KPIs) and implement improvements as needed
  • Ensure compliance with all relevant regulations for handling and storage of chemicals
  • Maintain strong customer relationships through proactive communication
  • Identify opportunities to enhance efficiency and improve customer experience
  • Provide regular reporting on customer service performance and trends

Benefits

  • Competitive salary and performance-based incentives
  • Comprehensive benefits package
  • Opportunities for professional development and career growth
  • Supportive team environment focused on safety and customer satisfaction
Full Job Description
About the position

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This role ensures customer inquiries, orders, and issues are handled efficiently and professionally, while maintaining compliance with company policies, industry regulations, and safety standards. The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels.

What we offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package.
  • Opportunities for professional development and career growth.
  • A supportive team environment committed to safety and customer satisfaction.


What you'll do:
  • Lead, mentor, and develop the customer service team to deliver high-quality service.
  • Oversee order processing, from order entry to delivery, ensuring accuracy and timeliness.
  • Manage customer accounts, addressing inquiries, complaints, and escalations promptly and effectively.
  • Collaborate closely with Sales, Operations and Transportation teams to ensure smooth order fulfillment.
  • Monitor KPIs (e.g., on-time delivery, response times, customer satisfaction) and implement improvements as needed.
  • Ensure compliance with all relevant regulations, including transportation, handling, and storage of chemicals.
  • Maintain strong customer relationships through proactive communication and service excellence.
  • Identify opportunities to streamline processes, enhance efficiency, and improve the overall customer experience.
  • Provide regular reporting to senior management on customer service performance and trends
  • Other duties as required


What we would like from you:
  • Bachelor's degree in business, Supply Chain, or related field (or equivalent experience).
  • 5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
  • Experience in the chemical distribution, manufacturing, or logistics industry preferred.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in ERP/CRM systems and MS Office Suite.
  • Knowledge of chemical industry regulations (WHMIS, OSHA, DOT, TDG, etc.) considered an asset.
  • Strong organizational skills and ability to manage competing priorities in a fast-paced environment.


Pay and Benefits:
The annual expected salary range for this position is $100,000 to 130,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

#LI-VL1 #LI-Hybrid

About Univar USA Inc

Univar Solutions sells acids, additives, modifiers, chelants, enzymes, essential chemicals, ingredients, oleochemicals, oxides, peroxides, polymers, resins, process aids, silicates, silicones, sodium, solvents, surfactants, and more.

Univar USA Inc Careers

Join the dynamic team at Univar USA Inc, a leading distributor of chemicals and ingredients, and be part of a company that thrives on innovation, leadership, and diversity. At Univar, we are committed to providing unparalleled opportunities for professional growth and development in an environment that values each individual’s contribution.

Work You’ll Do

At Univar USA Inc, you will collaborate with some of the industry's most knowledgeable minds to help drive progress in various sectors through our expertise in chemical and ingredient distribution. Our commitment to innovation and sustainability makes us a unique leader in the marketplace, where technology and expertise create solutions that advance our customers' ambitions.

Join Our Market-Leading Team

Univar USA Inc is not just a company; it's a community where you can build a career. With a culture that fosters diversity and inclusion, we believe in empowering our employees to achieve their full potential. Whether you are looking for job opportunities, internships, or leadership roles, Univar offers a path to success.

Innovative Work

Engage in work that matters with a team that values bold ideas and proactive solutions. Our employees are encouraged to lead projects that redefine industry standards and contribute to environmental sustainability.

Career Development

Future-proof your career at Univar USA Inc with continuous learning and development opportunities. From diversity training to leadership workshops, we provide the tools and resources necessary for career advancement and personal growth. Our robust benefits package supports the well-being of our team members and their families, ensuring a rewarding work-life balance.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, Univar offers a range of employment options to match your skills and interests. Explore positions in sales, logistics, research, and more. Our internships provide a fantastic opportunity for students to gain hands-on experience and develop essential industry skills.

Be Part of a Great Team

Join a team where collaboration and networking are at the heart of our operations. At Univar, you are part of a global network of professionals dedicated to making a positive impact on the world around us.

Stay Connected

- **Search Univar Jobs**: Discover open positions that align with your career goals. We are always on the lookout for passionate, curious, and innovative team players. - **Keep Up to Date**: Stay informed with the latest company news, career tips, and industry insights—all from the people who work here. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Univar USA Inc. Join Univar USA Inc and be part of a company where your career can thrive in an environment of respect, integrity, and endless possibilities.
Learn more about Univar USA Inc
Size
9,450 employees
Market Cap
$5.2 billion
Industry
Business Services
Net Income
$52.9 million
Founded
1924
5 Year Trend
+3.4%
Revenue
$8.2 billion
NASDAQ
UNVR
* Ladders Estimates

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