Job Description
Customer Service Manager - Manufacturing
Painesville, OH - Onsite
$90K-$120K Base + 5% Bonus
About the Role
Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery.
This is a hands-on leadership role managing 2-3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel.
Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership.
This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.
Requirements
3-5+ years of customer service, customer operations, order management, sales support, or similar experience
Experience working for a manufacturing company is required
Strong Microsoft Excel skills
Experience managing customer orders, delivery expectations, and issue resolution
Strong communication, organization, and problem-solving skills
Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales
Bachelor's degree or equivalent relevant work experience
Previous supervisory or team-lead experience preferred, but not required
Aerospace experience is NOT required
What You Will Do
Lead and support a team of 2-3 Customer Service Representatives
Oversee customer orders from entry through delivery and ensure commitments are communicated accurately
Serve as an escalation point for customer service, delivery, pricing, and order-related issues
Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity
Support quotations, pricing, order entry, warranty/service claims, and customer onboarding
Build strong relationships with key customers and proactively resolve issues
Coach and develop team members while improving overall customer service performance
