Customer Service Manager
?The Customer Service Manager role has a national salary range of $70,000 - $98,000.
For roles within California the range is $75,000 - $104,000 and Washington is $81,000 - $104,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
Job Description
Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction.
• Ensure customer contract requirements are administered as applicable within the Customer Service staff
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction
• Report on key support areas of account performance
• Develop/implement corrective action plans as necessary
• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives
• Participate in on-site management team meetings and account / site / customer committee meetings
• Ensures execution of CIP workshop action plans, projects and best practice sharing
Required Education and Experience
• Bachelor's degree or equivalent experience, preferred
• 2-4 years of experience in a management position, required
• 1-3 years of experience in the logistics industry, preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
