Customer Service Department Manager

ULINE

$85K — $100K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 3+ years of customer service management experience required.
  • Proven track record in coaching and developing effective teams.

Responsibilities

  • Train Team Leads for high performance in customer service.
  • Manage daily operations of multiple customer service departments.
  • Evaluate team procedures for effectiveness and improvement.
  • Review performance metrics and recommend efficiency enhancements.
  • Resolve escalated customer complaints swiftly.

Benefits

  • Comprehensive health insurance and 401(k) with 6% employer match from day one.
  • Access to multiple bonus programs.
  • Paid holidays and generous vacation time.
  • Tuition assistance for professional development.
Full Job Description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Texas Branch- Irving, TX

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelors degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern air-conditioned facilities.

  • First-class fitness center and beautifully maintained walking paths.

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