Avery Dennison

Customer Service Manager

Avery Dennison • $106K — $141K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in customer service or operations management in a fast-paced setting
  • Preferred background in retail management
  • Experience in Workwear or Team Sports equipment/apparel is a plus
  • Strong track record in team building and conflict resolution
  • Proficient in high-volume workflow management with excellent communication skills.

Responsibilities

  • Attract and develop top talent in the regional branch
  • Manage daily high-volume customer service operations
  • Handle escalated customer disputes and supply chain issues
  • Analyze workflow for efficiency and address operational bottlenecks
  • Collaborate with Commercial, Sales, and Finance teams to meet customer service and revenue goals

Benefits

  • Opportunity for professional development and talent cultivation
  • Dynamic work environment with varied challenges
  • Direct collaboration with senior leadership
  • Hands-on involvement in high-volume operations
  • Growth within a well-regarded company in the industry
Full Job Description
Job Description

Position Work Arrangement: On-site
  • Attract, retain, and cultivate high-potential talent within the regional branch while managing performance through coaching, ongoing feedback, and structured annual reviews.
  • Oversee day-to-day high-volume customer service operations, dynamically scheduling and shifting personnel to handle fluctuating order volumes, seasonal peaks, and tight delivery windows.
  • Serve as the senior escalation point for critical customer disputes, supply chain challenges, and end-to-end order processing from entry through logistics communication.
  • Continuously analyze workflow efficiency, resolve operational bottlenecks, track key performance indicators (KPIs), and administer operational budgets.
  • Partner closely with regional Commercial, Sales, and Finance leads to align customer service goals with revenue targets and serve as a direct communication bridge to senior enterprise leadership.


Qualifications
  • 3+ years of customer service or operations management experience in a fast-paced environment.
  • Strong background and leadership experience in retail management strongly preferred.
  • Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.
  • Proven track record of team building, staff retention, talent development, and conflict resolution.
  • Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills.


Additional Information

The salary range for this position is $106,275 - $141,700 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Videos To Watch
https://www.youtube.com/watch?v=TPkhKzwYzMg

About Avery Dennison

Avery Dennison Corporation (Avery Dennison), is engaged in the production of pressure-sensitive materials, and a variety of tickets, tags, labels other converted products, and office and consumer products through embossing, printing, stamping and die-cutting. The Company operates in two segments: Pressure-sensitive Materials and Retail Branding and Information Solutions. In addition to its reportable segments, the Company has other specialty converting businesses comprised of Vancive Medical Technologies (Vancive) and Designed and Engineered Solutions (DES). Some are sold by the Company in converted form as printable media, tapes and reflective sheeting. In July 2013, Avery Dennison Corp completed the sale of its Office and Consumer Products and Designed and Engineered Solutions businesses to CCL Industries Inc.

Avery Dennison Careers

Join the vibrant team at Avery Dennison, a global leader in materials science and manufacturing, where innovation and leadership drive us forward. This is an unparalleled opportunity to become part of a company that thrives on diversity, professional growth, and cutting-edge technology. Work You’ll Do At Avery Dennison, we offer job opportunities that allow you to collaborate with some of the brightest minds in the industry. Our team is dedicated to excellence and pushing the boundaries of what's possible. Engage in work that transforms industries and enhances everyday lives through our innovative products. Lead in a Unique Market Position Avery Dennison stands at the forefront of material science, providing you with a unique position in the marketplace. Here, you can lead projects that merge technology, sustainability, and creative solutions to meet the evolving needs of our global clients. Join Our Diverse and Inclusive Team We pride ourselves on fostering an inclusive culture where diversity is celebrated, and every voice is heard. With over 30,000 dedicated professionals worldwide, Avery Dennison is where you can connect with a global network, enhancing your professional and personal growth. Innovative Work Environment Dive into a role where innovation is at the core of everything we do. Avery Dennison is committed to maintaining a culture of continuous improvement and cutting-edge solutions that anticipate market needs. Career Development and Benefits Avery Dennison is committed to the professional development of its employees. We support your career journey with extensive training programs, leadership development opportunities, and a commitment to promoting from within. Enjoy comprehensive benefits that support your lifestyle and well-being, from health to educational assistance, ensuring a balanced and fulfilling career path. Internship Programs Start your career with Avery Dennison’s internship programs. Gain invaluable industry experience, develop essential skills, and build your professional network. Our internships provide a robust foundation in our core business areas and foster a pathway to full-time employment. Explore Job Opportunities Whether you’re looking to advance your career or start a new chapter, Avery Dennison offers a range of positions across various functions. From engineering to marketing, our team is hiring individuals who are passionate, curious, and driven to excel. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for innovative, team-oriented, and solution-driven individuals. Explore the opportunities to take your career to the next level at Avery Dennison. Keep Up to Date Stay informed with career tips, industry insights, and company news—all from the people who work here. Avery Dennison is a place where your career can flourish, surrounded by supportive peers and forward-thinking leaders. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Avery Dennison. Avery Dennison is not just a workplace—it’s a terrain where your career aspirations become achievements. Join us in making a meaningful impact on society and your professional life.
Learn more about Avery Dennison
Size
36,000 employees
Market Cap
$14.5 billion
Industry
Net Income
$555.9 million
Founded
1935
5 Year Trend
+6.7%
Revenue
$6.9 billion
NASDAQ

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