ESSENTIAL RESPONSIBILITIES
Oversee Customer Service Center Operations at multiple campuses including but not limited to receiving electronic, telephonic, or walk-in service requests, and inputting the requests in customer designated system(s).
Overseeing Special Event coordination to include but not limited to providing conference center support and ensuring all logistical activities needed to make these events successful our planned and conducted in a professional manner to support mission objectives.
Oversee management of official travel for customer personnel.
REQUIRED QUALIFICATIONS
4 years' experience in management role overseeing customer-service operations. Certified Customer Service Manager (CCSM); Customer Service Excellence Certification.
PREFFERRED EXPERIENCE
Bachelor’s degree in business administration, Communications, Public Relations, or a related field.
Compensation Details:
$125,000 to $175,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
08/27/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
