Job DescriptionAt Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers' success. To achieve this, the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento, CA.
Accountabilities:- Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback
- Mentoring, training, and onboarding new employees while monitoring team performance and adherence to policies
- Handling complex complaints, high-stakes customer issues, and service challenges that require elevated authority
- Responsible for establishing and maintaining solid relationships with the assigned customer base
- Supply timely responses regarding product, pricing, and program information
- Provide customer service by answering phone calls, taking messages, and assisting with transactions
- Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism
- Tracking of all shipments. This encompasses obtaining and generating all necessary documentation
- Responsible for notifying customers and the Account Manager of their shipment with all necessary information, encompassing tracking details, timelines, etc.
- Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed
- Provide support to the Syngenta Vegetable Seeds Platform, assist in other office duties as needed.
Qualifications- 2-5+ years in customer service, with previous experience in a lead, supervisory, or mentorship role
- Associate Degree in Agriculture, Business, Marketing, or related field, and/or
- 3+ years' experience in Horticulture, Agronomy, or Agribusiness
- Strong data processing and analytical acumen
- Strong ERP skills
- Experience working as part of multi-functional teams
- Excellent time management skills
- Focus on creating value for our customers
Additional Information- Authorized to work in the U.S. without sponsorship.
Salary for this position ranges between $78,400- $98,000 annually.
What We Offer: - A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
- Full Benefit Package (Medical, Dental & Vision) that starts your first day.
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
- Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.
WL: 4B#LI-Onsite
