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As an Experience Designer within Accenture Song's Service Creative practice, you will shape how people interact with next-generation, AI-powered customer service products. This role blends strong foundations in UI/UX and product design with emerging work in GenAI and agentic AI, focusing on screen-based and conversational experiences that feel intuitive, trustworthy, and human.

You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end customer experiences that operate at enterprise scale and deliver measurable impact.

The Work:

• End-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms
• Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence
• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions
• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive, end-to-end customer journey
• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions

Travel: As required for client support.

Location: Primary residency within 90 minutes of an approved Accenture office

Basic Qualifications

• 1+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile)
• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces
• 1+ years of ownership of at least 2-3 end-to-end product or service design initiatives, from discovery through high-fidelity execution
• 1+ years of advanced, hands-on experience using Figma for production work, including components, variants, auto-layout, and interactive prototyping across multiple shipped experiences
• 1+ years of demonstrated experience collaborating with 3 or more cross-functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments

Nice to Haves

• Experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces
• Familiarity with GenAI or LLM-powered product surfaces, including trust, transparency, and human-in-the-loop design patterns
• Exposure to CX platforms, enterprise SaaS, or customer service ecosystems
• Applied knowledge of WCAG 2.1 AA accessibility standards across both UI and AI-generated content
• Prior experience working in consulting, studio, or multi-client environments
• Bachelor's degree in design, human-computer interaction, cognitive science, or a related field

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/09/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $70,350 to $150,400
Cleveland $50,800 to $120,300
Colorado $57,800 to $129,900
District of Columbia $58,400 to $138,300
Illinois $50,800 to $129,900
Maryland $54,900 to $129,900
Massachusetts $54,900 to $138,300
Minnesota $54,900 to $129,900
New York $66,300 to $150,400
New Jersey $58,400 to $150,400
Washington $80,200 to $138,300

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