Customer Service Engineer

V2Soft

• $80K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-10 years of related work experience
  • College degree in Engineering
  • Proficient in computer applications including Excel and Word
  • Strong organizational and communication skills
  • Experience in handling non-conformances and customer interactions

Responsibilities

  • Serve as the communication link between the plant and manufacturing facility
  • Re-verify parts within the computer system
  • Conduct initial containment of non-conforming materials
  • Input data into the Incident Reporting System (IRS)
  • Monitor and negotiate parts per million (PPM) rates
  • Write weekly trip reports
  • Develop and maintain relationships with customers in the plant

Benefits

  • Access to training in computer applications
  • Opportunities for involvement in special event activities
  • Potential for growth and development within the organization
Full Job Description
  • The successful candidate will serve as the link between the plant and the manufacturing facility. The candidate will also be required to re-verify parts within the computer system. Candidate should be computer literate and familiar with Excel, Word, and email.
  • This person should be highly organized and have superior communication skills as he/she will interface with customers. Perform a good first level analysis of non-conformances.
  • Verify all suspect product and maintain product test equipment. Be the communication link between Customer Plant and Client. CSE will reside at customer facility.
  • Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding. Conduct/coordinate initial 24 hour containment.
  • Where required, coordinate additional containment. Be an integral part of the response teams. Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates. Provide/coordinate special event activity.
  • Develop customer relationships in the plant to improve the product and maintain or increase the business. 6-10 years of related work experience.
  • Training in computer applications. College degree with a major in Engineering.10+ years of related work experience. Training in computer applications. College degree with a major in Engineering.


https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

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