As a Customer Service Administrator based in our Morgan Hill, CA office, you will be responsible for post-sales support by working with customers, field offices, and sales/service teams. You will maintain strong customer relationships while coordinating with planning, logistics, and operations to ensure timely service. You will handle Sales and Service Orders, including exchanges, repairs, calibration, service agreements, and warranties. You will also support global service centers with knowledge of international shipping, currencies, exchange rates, and export regulations. You will manage shipping/receiving, inventory control, and documentation: inspect goods, process shipments, track inventory, perform cycle counts, and resolve discrepancies. Ensure accurate, timely material movement and records.

Key Responsibilities:

• Field phone calls from customers for RMA's and Parts Orders
• Enter Purchase, Sales, and Service Orders in SAP ERP
• Ensure on-time delivery, turnaround, billing, and inventory accuracy; maintain export compliance
• Resolve scheduling, shipping, and invoicing issues
• Coordinate service schedules with technical teams to minimize downtime
• Maintain service order records
• Perform shipping, receiving, stocking, and distribution tasks
• Reports to the Customer Service Supervisor in Morgan Hill, CA

Requirements:

• Associates degree in Business, Accounting or > 2 years of experience in a related topic
• Proven computer expertise in the use of ERP systems, and Microsoft Windows applications
• Knowledge of ISO-9001 quality standard
• Knowledge of inventory control, cycle counting and transactions, and material handling
• Knowledge of SAP ERP system is a plus
• Ability to lift up to 50 lbs. Lifting, bending, and stooping may be required

In order to be successful in this role, the following competencies and behavior skills are required:

• Demonstrate problem solving abilities
• Strong written and verbal communication skills
• Ability to work independently and in team environments
• Able to multitask

The annual base salary range for this position is $75,000 - $90,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.