Driveway.com | Customer Satisfaction Representative

Location:150 N. Bartlett St, Medford, OR 97501

Compensation: $20.00-$23.00

Position Overview:

As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.

What You'll Do

• Lead customer satisfaction improvement initiatives at assigned store(s).

• Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.

• Develop and implement continuous improvement plans to enhance customer satisfaction.

• Follow up with customers within 48 hours to ensure their satisfaction.

• Track and trend customer concerns and survey scores using the FreshDesk Omni Program.

• Collaborate with the Reputation and Brand Team on reviews and social media sentiment.

• Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.

What You'll Bring

• Attention to detail and sense of urgency.

• Strong communication skills.

• Warranty Claims or Collections experience highly preferred

• Basic computer skills.

• Team player with a positive attitude.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.