Stellantis

Customer Quality Plant Lead - Warranty

Stellantis • $85K — $110K *
Dundee, MI 48131In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering
  • 5+ years of experience in Quality/Warranty field (preferably Automotive related)
  • Excellent MS360 Tool skills
  • Excellent written and verbal communication skills
  • Excellent team building and networking skills

Responsibilities

  • Lead Short Loop meetings with new claims information
  • Investigate warranty issues and assign responsibility through GIMs
  • Collaborate with plants on process improvements related to warranties
  • Expedite part analysis for urgent investigations
  • Communicate warranty and quality issues between Control Tower and solving teams
  • Ensure accurate documentation of vehicle warranties
  • Oversee warranty claim coverage for assigned product lines
  • Participate in new launches focusing on Field Early Warning (FEW) initiatives
Full Job Description
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify and support early detection of actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Dundee Engine Plant 5800 N. Ann Arbor Road Dundee, MI 48131

Responsibilities include but are not limited to:
  • Lead Short Loop meetings with new claims information
  • Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
  • Work with plants to investigate processes that can be associated with warranty improvements
  • Expedite part analysis for results on high priority investigations as a result of Short Loop
  • Communicate warranty and plant quality issues between Control Tower and solving teams
  • Ensure vehicle warranty is accurately documented
  • Ensure warranty claim coverage and portfolio for assigned product lines/plants
  • Involvement in new launches FEW (Field Early Warning) focus
  • Position is physically located at Dundee Engine Plant (100% On-Site)


Basic Qualifications:
  • Bachelor's degree in engineering
  • 5+ years of experience in Quality/Warranty field (preferably Automotive related)
  • Excellent MS360 Tool skills
  • Excellent written and verbal communication skills
  • Excellent Team building and networking skills

Preferred Qualifications:
  • 7 years of current experience in the Quality/Warranty Field that is directly Automotive Related

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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