Job DescriptionQuality Assurance (QA) Customer Quality Lead Essential Duties and Responsibilities include the following:
- Reports to the site Quality Head and is responsible for demonstrating exemplary customer quality service to internal and external customers.
- Writes and reviews customer product investigations. This role also coordinates with Quality Assurance (QA) to address customer comments related to batch records and ensures disposition of product lots in a timely manner to meet the customer needs.
- Coordinates and/or prepares temporary or planned change controls associated with customer product(s) as needed.
- Enables the site Quality Head by ensuring on-time completion of customer commitments and regulatory commitments, specific to customer projects.
- Responsible to ensure timely completion of the annual product reviews and assessment of the continued process verification and validation activities.
- Represents the primary point of contact for customer-related queries from the Sales and Business Development teams.
- Builds strong relationships with key stakeholders (QC, QA, Regulatory Affairs, etc.) to obtain and assess data to fulfill customer requests or inquiries.
- Coordinates and assists with customer requests, including those to support customer filings and/or amendments. Liaise with Regulatory Affairs and the site stakeholders to ensure review(s) of filings and/or amendments are met per QAA requirements.
- Monitors progress of agreed-upon tasks and escalates issues/delays to the site Quality Head when they arise, preparing contingency plans with internal partners.
- Reviews and approves customer complaint investigations and assesses root cause analysis. Implements CAPAs and reviews the effectiveness of the implemented CAPAs.
- Leads initiatives to improve and harmonize quality processes driven to the improvement of customer satisfaction.
- Understands and anticipates customer needs and supports the organization and main stakeholders in the new product introduction process for QC and QA activities.
- Builds and maintains sufficient knowledge of site pipeline to understand customer requests.
- Participates in customer meetings as required and supports the development phase of the product as needed.
- Responsible for ensuring all QAAs are reviewed and approved by Curia, the customer stakeholders in a timely manner. Maintains all QAAs to ensure the most current effective version is accessible.
- Coordinates with site Compliance team to schedule customer audits and assist with audits as needed.
- Leads and drives GMP activities associated with customer products and work with Managers and Supervisors to complete associated deviation investigations on time.
- Participates in the site Quality Management Review, provide data as needed and improvement plan execution.
- Oversees customer specific CAPAs. Monitors CAPA completion and provide updates to customers and management.
- Interacts with the Curia Quality network to share information related to quality expectations, inspections, audits, and facilitating harmonization of the quality system within Curia.
Supervisory Responsibilities: This position is an individual contributor role.
May assist QA leadership in mentoring and coaching QA Specialists, as requested.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Qualifications- Must pass a background check
- Must pass a drug screen
- May be required to pass Occupational Health Screening
Education:- Minimum Bachelor of Science degree in Biology or a related scientific field.
Experience:- Minimum 10-15 years in QA, API process development, technical services, or GMP Compliance experience in the pharmaceutical industry at USFDA regulated facilities.
- Required working experience with managing global customers and global cross-functional teams
- Broad knowledge of cGMP, FDA, and international regulations (e.g., 21 CFR 11, 210, 211, 820, EU GMP, ICH Q7), Quality Systems for active pharmaceutical ingredients (APIs), and familiarity with guidelines (e.g., FDA, ICH).
- Knowledge of pharmaceutical manufacturing operations.
- USFDA inspection experience (e.g., participant or has interacted with Investigators)
- Excellent communication and organizational skills, as well as negotiation, influencing, and collaboration skills, and demonstrated ability to work cross-functionally across internal stakeholders.
- Proficient in building consensus, negotiating, and escalating issues; and proven customer service.
- Good understanding of the importance and use of quality metrics.
Pay Range: $117,000 - $146,500
Education, experience, location and tenure may be considered along with internal equity when job offers are extended.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Curia, in any form without a valid, signed search agreement by an authorized signatory in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Curia. No fee will be paid in the event the candidate is hired by Curia because of the unsolicited referral.
All interested applicants must apply online. Please be aware of scammers. Curia will only send offer letters and requests for sensitive personal information from a curiaglobal.com email address.
