About the Position:We are looking for a Customer Quality Engineer to join the Electroncis team, reporting directly to the Quality Manager.
This position is based at our office in Southfield.
As the Customer Quality Engineer at Marelli, you will be responsible to drive proactive customer quality management and continuous improvement initiatives, ensuring that electronic products meet customer expectations and regulatory requirements within the North America region (US, Canada, Mexico).
Your Responsibilities will be:- Serve as the primary interface for customer quality issues, inquiries, and escalations across the North America region.
- Lead corrective and preventive action processes in response to customer complaints, field returns, and audit findings.
- Coordinate with manufacturing, engineering, and supply chain teams to ensure effective root cause analysis and implementation of solutions.
- Analyze customer quality data, trends, and performance metrics to guide process improvements.
- Conduct customer visits, and quality reviews as required.
- Report regularly to management on customer satisfaction, key issues, and improvement outcomes
What Qualifications you will bring:- Bachelor's degree in Engineering, Electronics, or related field.
- 5+ years experience in customer quality management, preferably within electronics manufacturing in the North America region.
- Strong knowledge of quality tools and methodologies (e.g., Six Sigma, 8D, Root Cause Analysis).
- Familiarity with industry regulations and standards.
- Excellent communication, negotiation with customers.
- Proficient in English and Spanish, language skills are a plus.
- 5S
Other skills that we would welcome:- Analytical mindset, problem-solving skills
- Customer-oriented approach
- Attention to detail
- Leadership and cross-functional collaboration
- Adaptability in a dynamic, multicultural environment
Take the next step:Together, we will drive the world towards a safer, greener, and better-connected future. Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the electronics business?
Talk to us! To apply, submit your application via Website, or LinkedIn
