Who We AreApplied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
What We OfferSalary:
$96,000.00 - $132,000.00
Location:
Gloucester,MA
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities- Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO.
Provide & participate various training to AMAT employees, supplier, customers as needed.
Receives a moderate level of guidance and direction - Work with the field service focal person and the customer to fully understand the issue
Assume as primary focal responsible for driving corrective action and proactively resolving issues - Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards - Coorindate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
Work closely with Customer Engineers (CEs) and cross functional teams to identify root cause and establish corrective actions
Coordinate closure based on findings from the FA report - Work with internal teams to prepare for QMS reviews
Maintain quality processes as necessary to comply with QMS requirements
Document the variations of the global QMS as required to meet country-specific needs
Prepare the local groups for the ISO certification audit
Conduct ISO pre-audits with supervison - Proficieny in APS methodolgy
Define and implement corrective actions with supervision
Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems - Determine Systamatic High Volume problem to help improve field Quality
Functional Knowledge- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills- Explains difficult or sensitive information; works to build consensus
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 10% of the Time
Relocation Eligible:No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at
[email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
