Customer Project Manager

INNIO

$80K — $110K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering or business-related field.
  • 3+ years of project management experience in the reciprocating engines industry.
  • Strong communication and negotiation skills.
  • Ability to work effectively as a team player with reliability.
  • Demonstrated focus on external stakeholder needs and inclusiveness.
  • Willingness to travel up to 20%.

Responsibilities

  • Execute technical and commercial project orders for New Unit and Service equipment.
  • Ensure satisfaction throughout the customer experience.
  • Identify and manage risks proactively during order execution.
  • Manage revenue, payments, inventory, and claims closely with Finance.
  • Implement changes to booked orders using the existing processes.
  • Identify and address inefficiencies in order execution processes.
  • Support training programs for Channel Partners on project execution best practices.
  • Enhance Project Management tools based on key performance indicators.

Benefits

  • Collaborative work environment fostering teamwork and communication.
  • Opportunities for professional growth and training programs.
  • Focus on customer satisfaction in all project initiatives.
  • Engagement in process improvement efforts for operational efficiency.
Full Job Description
Description

Key Responsibilities:

  • Technical and commercial project order execution of New Unit and Service equipment orders from channel partners, key accounts, direct customers.
  • Focused primarily on equipment scope of supply according INNIO Waukesha Product Program.
  • Ensure customer satisfaction.
  • Proactive risk identification and management for all aspects of order execution.
  • Responsible for revenue, payment collection, inventory, and claim management for all assigned orders under execution in close cooperation with Finance.
  • Execution of changes to booked orders using existing change order process.
  • Responsible for identifying inefficiencies and gaps in the existing order process. Address inefficiencies/gaps by creating new or modifying existing processes. Implement process changes cross-functionally.
  • Support know-how transfer and training programs for Channel Partners to align project execution process the INNIO Waukesha's Project Management processes.
  • Support continuous development of the Project Management Process and tools based on KPI's such as revenue, contribution margin, customer satisfaction, complete and on-time delivery, finished goods inventory, and collections.
  • Focus on customer alignment and simplification initiatives to ensure qualitative and effective order execution.

Qualifications & Skills:

  • Bachelor's Degree in Engineering (EX: mechanical; electrical), business or a related field.
  • 3+ years of industry experience, preferably with reciprocating engines & in the discipline of customer project management.
  • Excellent communication and negotiation skills.
  • Team player and strong reliability.
  • Demonstrated external focus & inclusiveness.
  • Willingness to travel up to 20%.

#Waukesha

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