POSITION SUMMARYWe are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.
WHAT YOU WILL DO:- Must understand the full requirements of each customer contract as assigned.
- Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
- Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
- Address and resolve project issues that may arise and manage critical project timelines.
- Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
- Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
- Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
- Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
- Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
- Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
- Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
- Identify opportunities for process improvements.
WHAT YOU NEED TO BE SUCCESSFUL:- Bachelor's degree in business administration or communications or related business experience.
- Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
- Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
- Superior computer and organizational skills.
- Goal orientated and motivated to achieve tasks within set timelines.
- Ability to present information professionally in written and verbal communication.
- Ability to work with minimum supervision and possess initiative to seek improvements.
- Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
- Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)
*Travel is required for this position**
Annual Salary Range: $80,000 - $90,000
WHY JOIN OUR TEAM:- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
- Medical, Dental, and Vision
- Life Insurance
- Paid Stat Holidays
- Employee Assistance Program
