This position reports to:Quality Manager
Your role and responsibilities:In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.
This role is contributing to the Electrification Distribution Solutions Division in the United States.
You will be mainly accountable for:- Ensuring the resolution of post-sale customer requests/complaints/disputes.
- Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.
- Working with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
- Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.
Qualifications:- Bachelor's Degree in Electrical or Mechanical Engineering with Minimum of 4 years of experience in electrical equipment design, manufacturing, or testing, OR High School Diploma / GED with a minimum of 8 years' experience in electrical equipment design, manufacturing, or testing.
- Demonstrated ability in problem solving and working well with others across business functions
- Proven analytical and organizational ability
- Electrical distribution equipment experience, low or medium voltage switchgear design, manufacturing, application, or operation
- Experience with SAP and or Sales Force.com
- Demonstrated verbal and written Communication skills
- Strong computer skills including Word, Excel. Outlook, and Teams
- Lead initiatives of moderate scope and impact
- Candidates must already have a work authorization that allows them to work for ABB in the United States
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.
MyBenefitsABB.com
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