GEODIS

Customer Operations Manager

GEODIS • $70K — $95K *
Brentwood, TN 37027In-Person
Business Services
Less than 5 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 3PL/freight brokerage experience required
  • Preferred previous employee management experience
  • Demonstrated commitment and work ethic
  • Proficient with Microsoft Office Suite
  • Strong verbal communication skills
  • Driven to succeed with a focus on customer service
  • Skilled in process improvement and corrective action

Responsibilities

  • Oversee daily operations of assigned accounts while identifying service improvement opportunities
  • Engage in customer onboarding and regular interactions to meet expectations and identify growth opportunities
  • Analyze reports to drive timely decision-making based on business results
  • Collaborate with the Director of Carrier Sales to ensure proactive shipment management
  • Work with Pricing Manager to strategize and optimize pricing for bids and RFPs
  • Hire and train team effectively to maximize performance
  • Conduct timely and constructive performance evaluations

Benefits

  • Early access to wages with the Rain app
  • Free telemedical services from day one
  • Health, dental, and vision insurance after 30 days
  • 401k match available
  • Paid maternity and parental leave
  • Career development and mentorship programs
  • Employee discounts and wellness perks
  • Daycare discount program
  • Opportunities to volunteer in the community
  • Additional employee perks available
Full Job Description
CUSTOMER OPERATIONS MANAGER

As a Customer Operations Manager, you play a critical role in overseeing the execution of business for our dedicated customers to ensure their needs are met. Responsible for managing a team of Account Managers and Customer Operations Representatives, you will drive service standards and ensure revenue and profitability targets are met for a portfolio of customers. This position will require that you find process improvements, maximize resources, and develop strong cross-functional relationships to drive efficiency and profitability.

Your role on the team:

  • Oversees the management of the day-to-day operations of the specific account(s) assigned to your team and identifies opportunities to improve service and increase business
  • Involvement with customer onboarding and regular customer interactions to ensure client expectations are met, and opportunities are identified to grow with the customer
  • Analyzes reporting to visualize business results and drive timely decision making
  • Works with the Director of Carrier Sales to ensure that all client shipments are proactively booked and tracked for on-time pickup or delivery
  • Works with Pricing Manager to develop and execute bid board and RFP pricing strategies that maximize gross and net revenue outcomes
  • Hires and trains team members effectively to ensure the team is optimally staffed and organized to maximize performance and achieve results
  • Conducts performance evaluations that are timely and constructive
  • Handles discipline and termination of employees in accordance with company policy


What you need:

  • Previous 3PL/freight brokerage experience required
  • Previous employee management experience preferred, but not required
  • Proven demonstration of commitment and work ethic in a school or work setting
  • PC literate with experience with Microsoft Outlook, Word, Access and Excel
  • Must have a drive to succeed, confidence and superior verbal communication skills
  • Committed to executional and outstanding customer service, and holding that accountability with your team
  • Able to persuade, motivate, influence, and negotiate with others
  • Develop process improvement strategies, ability to identify and remove inefficiencies and minimize repeated mistakes through corrective action and training plans


What you gain from joining our team:

  • Access wages early with the Rain financial wellness app
  • Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and parental leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community
  • + more!


Join our Team!

  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.


OR Text DELIVER to 88300 to Apply!

About GEODIS

GEODIS is a global logistics provider with over 41,000 employees and a presence in over 120 countries. The company offers a range of services including supply chain optimization, freight forwarding, contract logistics, distribution and express delivery. GEODIS serves a variety of industries including automotive, retail, healthcare, and aerospace. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about GEODIS
Size
41,000 employees
Industry
Transportation
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at GEODIS

  • GEODIS
    Customer Operations Manager
    $70K — $95K *
    Brentwood, TN 37027 (Williamson County)
    6 days ago
    Business Services
    In-Person
  • GEODIS
    Senior Operations Manager
    $90K — $120K *
    Ontario, CA 91761 (San Bernardino County)
    Reposted 6 days ago
    Transportation
    In-Person
  • GEODIS
    Operations Manager
    $70K — $95K *
    Breinigsville, PA 18031 (Lehigh County)
    6 days ago
    Transportation
    In-Person
  • GEODIS
    Industrial Engineer IV - CI
    $85K — $110K *
    Brentwood, TN 37027 (Williamson County)
    1 week ago
    Transportation
    In-Person
  • GEODIS
    VP Total Rewards
    $150K — $200K *
    Brentwood, TN 37027 (Williamson County)
    1 week ago
    Business Services
    In-Person

More Business Services Jobs

Find similar Customer Operations Manager jobs:

NationwideBrentwood, TN