Advanced Micro Devices, Inc

Customer Operations Account Manager

Advanced Micro Devices, Inc$110K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent industry experience
  • Strong supply chain and project management experience
  • Proficient in Excel, PowerPoint, Power BI, and AI tools
  • Strong analytical and problem-solving skills
  • Strong executive writing and presentation skills

Responsibilities

  • Review customer backlogs and coordinate with teams to resolve issues
  • Manage product lifecycle from NPI to EOL
  • Optimize inventory and minimize costs
  • Analyze demand and supply patterns for customers
  • Maintain timely revenue forecasts and support attainment
  • Build strategic relationships with stakeholders
  • Lead projects to enhance processes and support strategy

Benefits

  • Comprehensive AMD benefits package
  • Hybrid work model available
  • Support for professional development and training
  • Opportunity to lead strategic projects
  • Collaborative and innovative work environment
Full Job Description
THE ROLE

The Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the customer's and AMD's organizations. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

KEY RESPONSIBILITIES

  • Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
  • Manage business across the product lifecycle, including NPI and EOL
  • Manage inventory and DOI to minimize inventory costs
  • Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
  • Maintain accurate, timely revenue forecasts and support revenue attainment
  • Build strategic relationships across internal and external stakeholders to ensure business continuity
  • Lead key projects, improve processes, advise business partners, and support organizational strategy
  • Collaborate across the team to share best practices, remove obstacles, and improve capabilities through new tools and processes
  • Drive operational excellence, customer collaboration, and implementation of new processes
  • Lead quarterly business reviews and operational meetings with customers
  • Guide operational issue resolution using a strong understanding of business processes and procedures


PREFERRED EXPERIENCE

  • Understanding of business strategy with experience identifying and implementing process improvements
  • Experience with revenue forecasting, performance tracking, and revenue attainment
  • Strong problem-solving, analytical, and cross-functional management skills
  • Ability to manage uncertainty and resolve internal and external conflict
  • Strong executive writing, presentation, and verbal communication skills, including discussing operational concepts with customers, management, and teams
  • Experience developing and strengthening customer relationships
  • Strong supply chain and project management experience
  • Proficiency in Excel, PowerPoint, Power BI, and AI tools


ACADEMIC CREDENTIALS:
  • Bachelor's degree and/or equivalent industry-related experience


LOCATION:
  • San Jose, CA


This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

Work You’ll Do

At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

Transform Your Career

AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Explore Job Opportunities

From engineering to marketing, AMD offers a range of career paths that cater to diverse skills and interests. Our hiring process is designed to be transparent and engaging, helping you to understand where you fit within our team and how you can contribute to our collective goals.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Explore the opportunities to join a company that’s committed to your career growth and to innovation in the technology sector.

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Prepare for your future with AMD by accessing resources that help you craft your resume and excel in interviews. Our goal is to help you showcase your best professional self and align your skills with the needs of our dynamic team. At Advanced Micro Devices, Inc., we empower our employees to innovate, lead, and grow. Join us in driving the future of technology while building a rewarding and sustainable career.
Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ

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