Nestlé Professional Solutions is hiring a Customer Onboarding Specialist in the Upstate New York (Albany, Syracuse, Binghamton) area to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This is a field-based role, and the preferred home-office base is Upstate New York. This role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory. The Customer Onboarding Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory and be responsible for: Responsibilities: - Ordering, Scheduling, and Coordination: Manage installations and ensure site readiness for all new and existing accounts within the assigned territory. - Salesforce Proficiency: Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians. - Training and Presentations: Conduct onboarding and refresher training for new accounts, creating training materials and delivering presentations to diverse groups. Comfort in public speaking is essential. - Collaboration: Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross-selling opportunities. - Operational Management: Oversee product compliance with Nestlé Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption. - Physical Involvement: Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role. Qualifications: - Proven experience in food and beverage operations and project management skills. - Familiarity with Salesforce or other CRM systems is essential - Intermediate skills in Microsoft Office (Email, PowerPoint, Word). - Ability to work variable hours, including evenings and weekends, and to travel extensively. - Strong problem-solving skills and the ability to analyze issues to provide effective business solutions. What we offer: - Company Car: For your professional and personal use. - Growth Opportunities: You own your career, and we provide limitless opportunities to grow. - Total Rewards: You will receive excellent benefits and compensation. #LI-AA1 NPROACTIVE The approximate pay range for this position is $90,000.00 to $115,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)