3+ years of experience in a fast-paced retail or customer service environment.
Proven track record of leading and managing diverse teams.
Strong decision-maker with effective communication and delegation skills.
Ability to set budgets and implement action plans with follow-up on goals.
Expertise in adapting to changing business needs and priorities.
Responsibilities
Lead the alignment of the operating model with local market needs and brand identity.
Implement and oversee the execution of the commercial strategy and action plan.
Ensure a seamless, customer-centric experience across all channels.
Ensure excellence in unit operations while maintaining compliance with policies and regulations.
Lead, coach, and motivate the team, fostering development and strong collaboration.
Benefits
Opportunity for continuous personal and professional development.
Dynamic, customer-focused retail environment.
Influence and shape local market strategies.
Collaborative team culture across multiple locations.
Potential for career growth within a global organization.
Full Job Description
Job ID: 340394
Date posted: 11/08/2026
What you'll need to have ***Please note, this role will require you to regularly travel between our London, Burlington, and Windsor locations.*** • You have a genuine interest in home furnishings and a passion for sales management together with the right attitude to make things happen and influence in a multichannel retail structure. • You are a confident decision-maker who is able to collaborate across functions, communicate effectively, delegate when necessary and lead business through people. • You have minimum of 3 years' experience leading and managing a team preferably acquired in customer service or a fast-paced retail environment. • You have a strong ability to set budgets, implement action plans and follow up on defined goals. Also, your approach to leadership is based on performing and delivering while learning and developing. • You can effortlessly manage multiple competing priorities and organize your work and the work of others to make the most efficient use of time available. • You have the necessary expertise to work with changing business needs and priorities that require adaptation, flexibility and a thorough understanding of life at home in your primary market area. • You are motivated to succeed in a dynamic, customer-focused retail environment and are eager to continuously optimize sales, create a vital daily commercial drive and provide a day out for the whole family. A day in your life with us • Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions. • Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed. • Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team. • Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit. • Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market. About this work area We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!
In the IKEA world, this position is officially referred to as Small CMP Manager II. The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
