Plexus Corporation

Customer Manager II

Plexus Corporation • $129K — $194K *
US-AnywhereRemote in Neenah, WI
Manufacturing & Automotive
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred, with 8+ years of related experience or equivalent combination of education/experience.
  • Advanced written and verbal communication skills.
  • Basic computer skills.
  • Ability to make sound decisions with minimal guidance.
  • Knowledge of solution selling methodologies.
  • Financial acumen for influencing customers.
  • Basic understanding of electronics manufacturing.

Responsibilities

  • Create and execute a strategic account plan to enhance revenue and engagement.
  • Advocate for customer needs and ensure Plexus meets/exceeds expectations.
  • Establish and manage financial objectives for customer accounts.
  • Build executive-level relationships with customers and internal stakeholders.
  • Collaborate with cross-functional teams to address customer needs efficiently.
  • Develop mastery in Plexus's sales enablement methodology.

Benefits

  • Professional office environment with suitable lighting and comfort.
  • Minimal physical demands, with an emphasis on ergonomic arrangements.
  • Opportunity to work with cross-functional teams in a dynamic setting.
Full Job Description
Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities:
  • Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
  • Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
  • Increase Plexus' revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
  • Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
  • Learn and develop mastery of Plexus's sales enablement methodology.


Education/Experience Qualifications:
  • Bachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.


Other Qualifications:
  • Advanced written and verbal communication skills are required.
  • Basic computer skills are required.
  • Able to make sound, logical and reasonable decisions with minimal guidance.
  • Able to apply solution selling knowledge and capabilities.
  • Applies financial acumen to influence customers and constituents.
  • Basic understanding of electronics manufacturing is required.
  • General office equipment and materials.


Physical Requirements:
  • Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.


Travel Requirements:
  • More than 40%


This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Plexus Corporation

Plexus Corporation is an American multinational electronics manufacturing services company headquartered in Neenah, Wisconsin. The company provides a range of services to original equipment manufacturers (OEMs) in the aerospace and defense, healthcare, industrial, and semiconductor industries. Plexus' services include design and engineering, supply chain management, assembly and testing, and after-market services. The company operates in North America, Europe, and Asia and has manufacturing facilities in over 20 countries. Plexus was founded in 1979 and went public in 1988.
Learn more about Plexus Corporation
Size
19,200 employees
Market Cap
$2.8 billion
Industry
Manufacturing & Automotive
Net Income
$122.6 million
Founded
2011
5 Year Trend
+8.6%
Revenue
$3.3 billion
NASDAQ
PLXS
* Ladders Estimates

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