BlueGrace Logistics

Customer Logistics Operations Manager - Troy, MI

BlueGrace Logistics • $75K — $95K *
Troy, MI 48085In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in supply chain or equivalent experience
  • 5+ years of LTL or FTL experience
  • Experience with big box retail companies
  • Strong writing skills for business reports
  • Effective public speaking skills for presentations
  • Proficient in transportation data analysis
  • Experience with ERP/WMS systems and Microsoft Office

Responsibilities

  • Communicate daily with customers and internal teams regarding operations
  • Manage operations dashboard to exceed service commitments
  • Identify logistics trends and collaborate on improvement opportunities
  • Address immediate systemic issues impacting account health
  • Deliver weekly and monthly reports tailored to customer requirements
  • Lead account-specific projects from development to execution
  • Conduct root cause analysis and implement corrective actions

Benefits

  • Collaborative work environment
  • Opportunity to work with large retail companies
  • Involvement in project management and strategy development
  • On-site position fostering team dynamics
  • Direct impact on customer satisfaction and service excellence
Full Job Description
Job Summary

We are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Troy office.

What you'll do:

  • Daily communication between the Customer and BG internal teams as it relates to the customer's operations
  • Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
  • Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
  • Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
  • Deliver Weekly review and monthly report outs to the customer based on their requirements
  • Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
  • Calculating the ROI and impact for projects and communicating value provided.
  • Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer's expectations.
  • Escalation of client critical issues to upper management and follow up with solutions
  • Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
  • Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.

What you'll need:

  • Bachelor's degree in supply chain field or equivalent combination of education and experience.
  • 5+ year of LTL or FTL experience required.
  • Experience working with big box retail companies
  • Ability to write business and other related reports and correspondence as an industry subject matter expert.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Experience working in ERP/WMS systems and Microsoft Office Suite

About BlueGrace Logistics

BlueGrace Logistics is a third-party logistics provider that offers transportation management services, including freight shipping, supply chain management, and logistics technology solutions. The company was founded in 2009 and is headquartered in Riverview, Florida. BlueGrace Logistics has been recognized as one of the fastest-growing logistics companies in the United States, with over 500 employees and 12 locations across the country. The company has also received numerous awards for its innovative technology and customer service.
Learn more about BlueGrace Logistics
Size
500 employees
Industry
Transportation
Founded
2007
* Ladders Estimates

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