Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning

• Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling

• Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs

• Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents

• Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations

• Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios

• Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch

• Define cutover data load sequence and reconciliation controls balancing to legacy system totals

• Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting

• Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy

• Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover

• Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff

• Support CIS business development and capture activities

What You Will Need:

• Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. Experience is SAP CIS is highly preferred

• Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms

• At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead

• CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL

• Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required

• Deep knowledge of utility meter-to-cash process: read acquisition 12 VEE 12 bill calc 12 invoice 12 payment 12 collections 12 write-off

• Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates

What Would Be Nice To Have:

• SAP Certified Associate 11 SAP for Utilities (IS-U) or S/4HANA Utilities

• Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems

• Oracle Utilities Implementation Specialist (CC&B or C2M)

• Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends

• Dual-platform experience (SAP + Oracle) 11 strong differentiator for migration programs

• EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management

• SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing

• PCI-DSS and customer PII / data security compliance requirements in utility CIS environments

• Oracle C2M cloud deployment (OCI SaaS) configuration experience

• NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend