You Are
A seasoned growth strategist with years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You are equally comfortable working shoulder-to-shoulder with client executives and leading teams to execute complex transformations. Beyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song's impact and our clients' businesses. You are also a thought leader, energized by developing provocative perspectives on the future of financial services and packaging them in ways that drive new conversations, opportunities, and growth.

You bring depth across human-centered design, commercial strategy and technology-led transformation. You can move from customer evidence and emerging technology signals to a compelling executive growth thesis, a prioritized opportunity portfolio, a fundable business case and an enterprise delivery agenda. You understand how AI-enabled delivery and enterprise AI capabilities can accelerate both the work we perform and the growth solutions we create for clients

The Work

As a Senior Manager, Customer Growth Strategy, you will help Financial Services organizations reimagine how they grow by aligning customer needs, business objectives, and technology investments to create measurable value.

Growth Strategy & Business Transformation

• Partner with senior Financial Services executives to develop enterprise growth strategies across brand, product, marketing, commerce, customer experience, and service.
• Translate ambitious growth visions into actionable roadmaps, operating models, and investment priorities that drive measurable business outcomes.
• Identify, prioritize, and activate growth opportunities that deliver revenue expansion, customer acquisition, retention, and profitability improvements.
• Build multi-horizon portfolios of growth initiatives, balancing near-term impact with long-term transformation objectives.

Client Leadership & Growth Origination

• Serve as a trusted advisor to client executives, bringing strategic insight, industry perspective, and innovative thinking to critical business challenges.
• Embed within client relationships and collaborate with Accenture account teams to identify, shape, and originate new business opportunities.
• Develop compelling executive-level narratives and business cases that connect customer insights, market trends, strategic choices, and financial outcomes.
• Contribute to the growth of Accenture Song through opportunity development, proposal shaping, and client relationship expansion.

Customer-Centered Innovation

• Lead human-centered innovation programs that transform customer insights and unmet needs into differentiated businesses, products, services, and experiences.
• Guide opportunity discovery, concept development, validation, and investment decision-making using desirability, viability, and feasibility frameworks.
• Lead customer journey transformation efforts and define the people, process, data, technology, and operating model changes required to deliver improved experiences at scale.

AI-Enabled Growth & Enterprise Innovation

• Advise clients on the implications of emerging technologies, including enterprise AI, and translate those trends into actionable growth strategies.
• Integrate AI-enabled approaches into client engagements to accelerate insight generation, decision-making, delivery effectiveness, and value realization.
• Guide organizations in responsible AI adoption, governance, change management, and enterprise scaling strategies.

Leadership & Team Development

• Lead multidisciplinary teams across strategy, research, design, analytics, technology, and operations.
• Coach and mentor practitioners while fostering a culture of innovation, collaboration, and high performance.
• Partner across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.

Thought Leadership

• Develop and commercialize industry-leading points of view on Financial Services growth, customer behavior, AI, and business transformation.
• Represent Accenture Song in client conversations, executive forums, industry events, and market-facing thought leadership initiatives

Basic Qualifications

• 10+ years of experience in growth strategy, customer strategy, innovation, business transformation, or management consulting.
• Proven track record of originating, shaping, and closing strategic opportunities within client accounts.
• Experience developing and implementing growth strategies that deliver measurable business results, including revenue growth, customer acquisition, market share expansion, or operational efficiency.
• Demonstrated success leading client engagements and managing senior stakeholder relationships.
• Experience leading cross-functional teams across multiple workstreams and complex transformation initiatives.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Deep Financial Services experience across banking, payments, wealth management, insurance, or capital markets.
• Experience developing growth strategies, customer experience strategies, or business transformation programs.
• Strong business case, financial modeling, and value realization experience.
• Experience identifying, shaping, and selling new consulting opportunities.
• Strong executive communication, presentation, and storytelling skills.
• Experience applying customer research and human-centered design methods to develop products, services, or experiences.
• Experience leading AI-enabled strategy or transformation programs.
• Ability to build trusted relationships with senior executives and influence key decisions.
• MBA or other advanced degree preferred.

What We Offer
At Accenture Song, you'll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of Financial Services by delivering customer relevance and growth at scale.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/03/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $122,700 to $317,200
Cleveland $122,700 to $317,200
Colorado $122,700 to $317,200
District of Columbia $122,700 to $317,200
Illinois $122,700 to $317,200
Maine $122,700 to $317,200
Maryland $122,700 to $317,200
Massachusetts $122,700 to $317,200
Minnesota $122,700 to $317,200
New York $122,700 to $317,200
New Jersey $122,700 to $317,200
Virginia $122,700 to $317,200
Washington $122,700 to $317,200