Loblaw Companies

Customer Experience Specialist, Front End

Loblaw Companies$80K — $110K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of relevant retail or operations experience
  • Experience in retail management or specialist role; multi-format experience is an asset
  • Strong communication and relationship-building skills
  • Analytical problem-solving and decision-making abilities
  • Excellent organization, planning, and execution skills
  • Ability to work independently and manage multiple priorities
  • Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook
  • Flexibility to travel within Canada as required
  • Commitment to Loblaw CORE values and Blue Culture

Responsibilities

  • Support store teams in executing Front End standards and processes
  • Coach and set expectations for store colleagues
  • Bridge communications between merchandising, operations, and store teams
  • Collect and analyze feedback from stores to drive improvements
  • Evaluate store performance and develop action plans for enhancement
  • Create training materials and execution tools as a subject matter expert
  • Support new program rollouts and seasonal initiatives
  • Assist with merchandising compliance and directive execution
  • Facilitate merchandising workshops and training for store staff
  • Resolve operational issues impacting store performance

Benefits

  • Opportunity to shape and implement future store processes
  • Collaborative work environment with cross-functional teams
  • Personal development through training and workshops
  • Diverse exposure across multiple retail formats
  • Potential for travel across Canada to support store performance
Full Job Description
The Front End Specialist supports the Front End of the future by strengthening store processes, driving execution of national and divisional initiatives, and building the tools, training, and accountability needed for store success.

This role partners closely with store teams and cross-functional partners to improve compliance, productivity, standards, and the overall customer experience. The ideal candidate is operationally strong, collaborative, adaptable, and passionate about helping stores succeed.

What you'll do:
  • Support assigned stores with consistent execution of Front End standards, processes, and priorities
  • Partner with store colleagues to set expectations, provide coaching, and reinforce best practices
  • Act as a link between Merchandising, Operations, Sales Audit, Finance, Gift Card, Loss Prevention, and store teams
  • Gather feedback from stores, identify issues, and help drive solutions
  • Analyze store and department performance, identify gaps, and support action plans to improve results
  • Help create training materials, quick reference guides, and execution tools as a subject matter expert
  • Support pilots, new program rollouts, seasonal programs, and business initiatives
  • Assist with merchandising expectations, directive compliance, and new delivery execution
  • Support new store openings, refurbishments, and priority stores needing additional merchandising help
  • Deliver merchandising workshops and training sessions for store colleagues
  • Help stores improve sales, margins, inventory, shrink, and customer service
  • Resolve operational issues such as vendor credits, scheduling challenges, and team conflicts where needed


What you bring:
  • 3-5 years of relevant retail or operations experience
  • Retail management or specialist experience; multi-format experience is an asset
  • Strong communication, relationship-building, and influencing skills
  • Analytical, problem-solving, and decision-making ability
  • Strong organization, planning, and execution skills
  • Ability to work independently and manage multiple priorities
  • Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook
  • Flexible, adaptable, and willing to travel within Canada as required
  • Committed to Loblaw CORE values and Blue Culture


Hiring Range / Échelle salariale à l'embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste nouvellement créé. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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About Loblaw Companies

Loblaw Companies Limited is a Canadian food retailer that encompasses 22 brands, including Loblaws, No Frills, Real Canadian Superstore, and Shoppers Drug Mart. The company was founded in 1919 by Theodore Loblaw and J. Milton Cork. Loblaw Companies Limited is the largest food retailer in Canada, with over 1,050 corporate and franchised stores across the country. The company also operates a loyalty program called PC Optimum, which allows customers to earn points on purchases that can be redeemed for discounts on future purchases.
Learn more about Loblaw Companies
Size
215,000 employees
Industry
NASDAQ

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