Cisco

Customer Experience Manager - Splunk (remote)

Cisco • $164K — $208K *
US-AnywhereRemote in Chicago, IL
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in customer success management or technical consulting
  • 3+ years managing accounts in Cybersecurity, IT Operations, or DevOps
  • Strong background in enterprise customer account management
  • Experience delivering Executive Business Reviews to customer leadership
  • Willingness to travel up to 25% for customer engagements

Responsibilities

  • Serve as a strategic advisor to enterprise customers
  • Develop customized success roadmaps that align with business priorities
  • Partner with cross-functional teams to deliver resources
  • Lead Executive Business Reviews to articulate measurable ROI
  • Conduct customer discovery sessions to identify operational bottlenecks

Benefits

  • Flexible remote work from anywhere in the U.S.
  • Opportunities for on-site customer engagement
  • Access to professional development resources
  • Involvement in strategic planning sessions with executives
Full Job Description
The application window is expected to close on: 10/26/2026
This job can be performed anywhere in the United States.
In order to be considered for this role you must be a citizen of the United States.


Your Impact

Serve as a strategic advisor to enterprise customers, developing customized success roadmaps and adoption plans that directly align with executive business priorities. Partner cross-functionally with Account Executives, Technical Services, and Product Specialists to deliver targeted resources, mitigate operational onboarding risks, and drive long-term value realization. Lead structured Executive Business Reviews (EBRs) and milestone assessments to articulate measurable ROI across Security, IT Operations, DevOps, and Observability domains. Conduct customer discovery sessions to uncover operational bottlenecks, propose high-impact data utilization strategies, and accelerate recurring renewal velocity.

Minimum Qualifications
• Minimum 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support.
• Minimum 3 years of experience managing accounts or deploying technical solutions within Cybersecurity, IT Operations, Observability, or DevOps environments.
• Minimum 3 years of experience managing enterprise customer accounts, strategic customer journeys, or multi-stakeholder technical projects.
• Experience preparing and delivering Executive Business Reviews (EBRs/QBRs), milestone-based adoption plans, or value realization frameworks to customer leadership.
• Ability to travel up to 25% for on-site customer engagements, executive briefings, and strategic planning sessions.

Preferred Qualifications
• Hands-on experience utilizing Splunk Enterprise/Cloud, SIEM platforms, observability tools, or big data analytics architectures.
• Prior professional experience in team leadership, talent mentoring, or technical project management.
• Demonstrated ability to articulate complex technical value propositions to C-Suite executives, product owners, and technical decision-makers.
• Experience coordinating cross-functional resources across Sales, Product Engineering, and Technical Support to resolve customer operational roadblocks.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or relevant industry certifications (such as Splunk Certified Core Consultant, ITIL, or PMP).

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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