General SummaryThis position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers' needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required.
Essential Job Accountabilities- Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
- Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching.
- Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization.
- Support District Sales staff with bidding, project tracking, and quote management.
- Manage a designated portion of customers based on the criteria set forth by the District Sales Manager.
- Balance administrative load with Operations Finance Managers.
Education- High school diploma or equivalent
- 4-year degree preferred
Work Experience
- 3+ years of experience in dispatching in a similar industry
- 3+ years of experience in a customer facing role
Knowledge, skills, and abilities
- MS Office intermediate to high level required
- Bilingual (Spanish Preferred)
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional Requirements/Skills- Comply, understand, and support corporate safety initiatives to ensure a safe work environment
- Ability and willingness to abide by the company's Code of Conduct on a daily basis
#LI-RW1
Our Benefits at a Glance:Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
Benefits may vary for positions located outside of the continental United States.
Base Salary Range: $96,541.00 - $144,813.00
Pay may vary based upon relevant experience, skills, location, and education among other factors.
