Customer Experience Manager

Elve Inc

$90K — $120K *
Davis, CA 95616In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in program management, project coordination, or engineering in hardware or manufacturing settings
  • Ability to manage multiple projects with a strong attention to detail
  • Experience in defining and driving timelines, schedules, and deliverables
  • Strong organizational skills with a high degree of ownership
  • Excellent written and verbal communication skills, particularly with customers
  • Cross-functional collaboration experience with engineering and manufacturing teams
  • Proficiency in identifying and resolving roadblocks proactively
  • Comfortable adapting to a fast-paced and evolving work environment

Responsibilities

  • Own coordination and execution of multiple concurrent projects
  • Define, track, and manage project timelines and schedules
  • Collaborate with internal teams to eliminate roadblocks
  • Ensure accountability across teams to meet project milestones
  • Communicate directly with customers, providing updates and managing expectations
  • Support compliance submission for commercial and government programs
  • Establish and manage Return Material Authorization (RMA) processes
  • Define and report key performance indicators (KPIs) for customer satisfaction and operational efficiency
  • Identify risks early and drive mitigation plans
  • Partner with engineering on product validation activities
  • Translate technical results into structured reports and presentations
  • Enhance processes related to project tracking and customer engagement

Benefits

  • Health benefits (medical, dental, vision)
  • Vacation
  • Experience a dynamic start-up culture
  • Exposure to advanced technologies in vacuum electronics and materials science
Full Job Description
Position Summary

Elve is building next generation millimeter-wave power amplifiers for advanced communications and sensing systems. We are looking for a highly organized, detail-oriented individual to help drive execution across customer programs, internal teams, and external partners.

This role sits at the intersection of engineering, operations, and customer engagement. You will be responsible for ensuring projects stay on track, timelines and schedules are clearly defined and maintained, and deliverables are completed on time (including both commercial and government programs).

You will work closely with engineering, manufacturing, and operations teams to identify and eliminate roadblocks, ensure alignment, and keep programs moving forward. The role requires strong ownership, follow-through, and the ability to manage multiple parallel efforts without losing attention to detail.

Because Elve is a small and fast-moving company, this role will evolve with the needs of the business. The ideal candidate is comfortable wearing multiple hats, stepping into ambiguity, and driving clarity and execution across teams.

This is a full-time salaried position.
Key Responsibilities
  • Own coordination and execution of multiple concurrent customer and internal projects
  • Define, maintain, and track project timelines, schedules, deliverables, and dependencies
  • Work closely with internal teams to identify and eliminate roadblocks
  • Drive accountability across teams to ensure milestones are met on schedule
  • Interface directly with customers, providing updates, managing expectations, and ensuring a high-quality experience
  • Support submission of deliverables for both commercial and government programs, ensuring compliance, accuracy, and completeness
  • Establish and manage RMA (Return Material Authorization) processes in collaboration with internal teams
  • Define, track, and report key performance indicators (KPIs) related to customer satisfaction, delivery performance, and operational efficiency
  • Identify risks early and proactively drive mitigation plans
  • Partner with engineering teams to support product validation activities such as lifetime testing and reliability data collection
  • Translate technical results into clear, structured outputs such as reports, white papers, and customer-facing presentations
  • Drive cross-functional communication to ensure alignment between Elve teams and external parties.
  • Continuously improve processes related to project tracking, scheduling, customer engagement, and program execution
Work Environment

Work may occur in a combination of the following environments:
  • Manufacturing facility
  • ISO 5-ISO 7 cleanroom
  • Laboratory
  • Machine shop
  • Warehouse
  • Office

Requirements

Required Qualifications
  • 3+ years of experience in program management, project coordination, operations, engineering, or a related role in a manufacturing or hardware environment
  • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail
  • Experience defining, tracking, and driving timelines, schedules, and deliverables
  • Strong organizational and execution skills with a high degree of ownership and follow-through
  • Excellent written and verbal communication skills, including customer-facing experience
  • Ability to work cross-functionally with engineering, manufacturing, and external partners
  • Demonstrated ability to identify roadblocks and proactively drive resolution
  • Comfortable working in a fast-paced, ambiguous environment with evolving priorities
  • Self-driven, motivated, and highly detail-oriented

To conform to U.S. Government export regulations (EAR), candidates must be a U.S. citizen, lawful permanent resident, protected individual, or otherwise eligible to obtain required authorization.
Preferred Qualifications

Candidates with experience in several of the following will stand out:
  • Experience in hardware, manufacturing, or deep-tech environments
  • Experience working with government contracts or regulated deliverables
  • Familiarity with KPIs, metrics tracking, or operational dashboards
  • Exposure to product validation, reliability, or lifetime testing
  • Experience creating technical documentation, reports, or customer-facing materials
  • Familiarity with RMA processes or quality systems
  • Experience working in fast-moving or startup environments
Education
  • Bachelor's degree in engineering, science, business, economics, or a related field (or equivalent practical experience)

Benefits

Benefits Include:
  • Health benefits (medical, dental, vision)
  • Vacation
  • A taste of the start-up life
  • Exposure to cutting-edge technology in vacuum electronics, materials science, and additive manufacturing

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