Federal Signal Corporation

Customer Experience Director

Federal Signal Corporation • $170K — $190K *
Elgin, IL 60120In-Person
Consumer Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, Engineering, Finance, Information Technology, or related discipline required.
  • Master's Degree highly desirable.
  • Fifteen years' experience in Marketing, Engineering, Sales, or Product Management.
  • 10 years of customer-facing experience.
  • Proven mechanical aptitude and understanding of mechanical products.

Responsibilities

  • Partner with stakeholders to coordinate product evolution from concept to support.
  • Present new product ideas to senior management for approval.
  • Drive resolution on issues and adapt development plans for maximum revenue.
  • Lead and coach employees to achieve business goals with ongoing feedback.
  • Maintain OEM partnerships to advance product offerings.
  • Manage product development using Design Thinking and Lean Startup methods.
  • Validate market demand for new products through rapid prototyping and testing.
  • Track market trends and develop business cases for product alignment.

Benefits

  • Annual bonus potential.
  • Insurance coverage including life, medical, dental, and vision.
  • Paid holidays and vacation.
  • 401(k) plan with matching contributions.
  • Tuition reimbursement programs.
  • Smoke-free, drug-free workplace.
Full Job Description
Essential Duties:
  • Partner with internal key stakeholders to manage and coordinate the new/enhanced product evolution from concept, to design, prototype, testing, cost, mass production, promotion, serviceability and support.
  • Present new ideas to the General Manager and ETV President to gain acceptance and approval to develop product lines and partner with internal stakeholders through product launch lifecycle.
  • Drive resolution on issues quickly and pursue opportunities aggressively to maximize potential revenue options. Monitor results and adjust development plans as needed to attain desired outcome. Perform in a consistent state of Plan - Do - Check - Act and ensure that every phase of a project proceeds as scheduled and pivot and address issues and challenges.
  • Lead and coach employees with a focus on career development and working towards clear annual business goals, with an ongoing cadence of feedback
  • Strengthen and maintain the relationship of OEM partners for the advancement of Elgin Sweeper product offerings.
  • Manage new business approaches and product development through the application of Design Thinking and Lean Startup methods. Ensure a clear and deep understanding of target markets, customer behaviors, and unarticulated needs in order to convert that understanding into meaningful and innovative solutions that support organizational strategy and fuel organic growth.
  • Ensure validation of market demand and willingness to pay for new products or services using rapid prototypes and concept testing via face-to-face engagements, focus groups or other methods.
  • Manage all costs with a focus on achieving profitability and market share targets.
  • Ensure Voice of Customer (VOC) focus and execution where needed, for the identified product market and ensure needed messages get to all relevant parties for course correction.
  • Track market trends and develop business cases for product alignment to those trends. Formulate and execute plans to reverse the competitor's rank in the market. Outline the opportunities/requirements for international market success and support it with data or roadmap for testing assumptions.
  • Ensure development, test, and communication of compelling value propositions for managed programs including current and new products, services, and other business opportunities.
  • Partner with key internal organizations to innovate go-to-market processes, as required, to ensure growth objectives are achieved.
  • With other key partners and organizations (Internal & external), assist in driving sales growth for programs targeted to both new and existing customers, via new markets for existing products, and development of new customer acquisition and customer retention programs.
  • Prioritize the Product, Problem, Inventory (PPI) initiatives.
  • Develop and maintain product consolidation roadmap for products with ongoing communications to all stakeholders (engineering, channel, factory, supply chain).

Education Requirement
  • Bachelor's degree in business, Engineering, Finance, Information Technology or related discipline required.
  • Master's Degree highly desirable

Experience Required
  • Fifteen years' cumulative experience demonstrated high performance in two or more of the following areas: Marketing, Engineering, Sales, or Product Management is required
  • 10 years of customer-facing experience
  • Proven mechanical aptitude and ability to demonstrate understanding of mechanical products required

Anticipated Salary Range: $170,000 - $190,000 base plus annual incentive.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Federal Signal Corporation

Federal Signal Corporation is a global corporation with about 3200 employees located in Oak Brook, Illinois. Federal Signal designs, develops, and manufactures security systems, fire rescue products, street sweepers, and industrial vacuums. The company operates in two segments: Environmental Solutions Group and Safety and Security Systems Group. The Environmental Solutions Group segment manufactures and supplies a range of street sweepers, vacuum trucks, and other specialty vehicles. The Safety and Security Systems Group segment offers systems and products for campus and community alerting, emergency vehicles, first responder interoperable communications, and industrial communications.
Learn more about Federal Signal Corporation
Size
3,900 employees
Market Cap
$2.7 billion
Industry
Manufacturing & Automotive
Net Income
$96.2 million
Founded
1901
5 Year Trend
+11.4%
Revenue
$1.1 billion
NASDAQ
FSS
* Ladders Estimates

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