Location:
Denver, CO - Vasquez - Retail shop
How will you CONTRIBUTE and GROW?Airgas is Hiring for a Customer Experience Director and Compliance in Denver, CO !
We are looking for you !- Pay: $115,000 - $130,000 Annual
- Comprehensive Family Benefits:Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
- Support for Parents:We offer up to 14-week paid child birth benefits to support growing families.
- Future Security:401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
- Early Access:Your benefits start after just 30 days of employment.
Recruiter: Neelam Patel / [email protected] / 913.343.5762Airgas Central Division/Intermountain Region is looking for a proven leader to fill the role of Region Customer Experience Director (RCXD); responsible for improving the customer experience and reducing customer churn. In collaboration with Regional Company and Business Support Center leadership and branch associates, the Region Customer Experience Director will identify continuous improvement opportunities and technological enhancements at every step along the customer journey.
In particular, you will: - Implement best practices and procedures impacting the customer experience in an innovative, customer centric and commercially oriented environment; optimizing each step of the customer journey. Strive towards the goal of creating and maintaining an effortless customer experience resulting in increased customer loyalty, advocacy and increased purchases.
- Drive Customer Experience initiatives within the region.
- Work directly with region Area Branch Operations Coordinators (ABOCs) and branch personnel to improve customer experience, customer stick and ease of the order to cash process, and reduce churn.
- Identify customer life cycle issues and lead change management projects both at branch and region levels
- Lead the region's efforts to minimize/eliminate dispute creation in the field and work collaboratively with the BSC CX team to resolve open disputes and improve branch processes impacting the customer experience (i.e. customer onboarding, order processing, fulfillment, etc.)
- Identify knowledge gaps in the field that are directly related to transactional accuracy/integrity and the Customer Experience and deliver targeted training (with ABOC's) to improve
- Partner with Division Talent Management and Region Leadership to develop CX oriented material for use in new associate recruiting, onboarding, developing, and sustaining.
Are you a MATCH?Required Qualifications- Leadership & Communication: Strong leadership skills to lead and direct others (locally and virtually); ability to communicate effectively on a regular cadence to senior executives regarding strategies, goals, and status; collaborative and strong ability to connect and influence multiple leadership levels.
- Technical Proficiency: Strong proficiency in Google and Microsoft Office (Word, Excel, PowerPoint, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets, and Hangouts).
- Business Operations & Systems: Functional understanding of ERP systems and customer lifecycle management (account creation, sales transactions, collections); understanding of the Central Division Branch Operations Dashboard and critical metrics; experience with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.
Preferred Qualifications- Education: Bachelor's degree in business management, marketing, or a related field.
BenefitsWe care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
Your DIFFERENCES enhance our PERFORMANCE
