Job Summary
We are seeking a Customer Engineer with expertise in Dynamics 365 Customer Engagement (CE) and the Microsoft Power Platform to support enterprise customers across the United States and Canada. This role serves as a trusted advisor, helping customers and partners design, implement, optimize, and maintain Dynamics 365 solutions while ensuring successful adoption and delivery outcomes. The ideal candidate will combine strong consulting experience, technical expertise, customer engagement skills, and fluency in both French and English.
Key Responsibilities
• Establish and maintain trusted advisor relationships with customer stakeholders and implementation partners.
• Develop and execute service delivery plans aligned with customer objectives and contracted services.
• Guide customers on Dynamics 365 Customer Engagement and Power Platform best practices.
• Conduct implementation reviews and assessments to ensure alignment with recommended architecture and design standards.
• Deliver technical training sessions and contribute to the enhancement of training materials and documentation.
• Troubleshoot customer issues and provide technical guidance to remove implementation blockers.
• Support customers through design, development, deployment, optimization, and adoption initiatives.
• Own delivery outcomes for assigned customers and ensure alignment with success metrics and project goals.
• Monitor service utilization and help customers maximize the value of their investments.
• Identify delivery risks and proactively implement mitigation strategies.
• Collaborate with internal teams and subject matter experts to deliver customer success.
• Perform environment health assessments and recommend improvements for performance, scalability, and maintainability.
• Review solution designs and provide recommendations for optimization and governance.
• Support solution lifecycle management, deployments, upgrades, and release planning.
• Assist customers with environment management, configuration, security, and operational best practices.
• Document findings, recommendations, and customer engagement activities.
Required Qualifications
• Fluency in both French and English.
• Experience working in customer-facing, consulting, advisory, or professional services roles.
• Strong communication and stakeholder management skills.
• Experience delivering technical training and customer enablement programs.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to build strong relationships with technical and business stakeholders.
• Deep technical knowledge of Dynamics 365 Customer Engagement (CE).
• Experience supporting Dynamics 365 CE modules, including:
• Sales
• Customer Service
• Field Service
• Customer Insights - Journeys
• Strong knowledge of Microsoft Power Platform technologies, including:
• Dataverse
• Power Apps
• Power Automate
• Experience managing Dynamics 365 and Power Platform environments.
• Knowledge of configuration management, security, governance, and system administration.
• Experience conducting environment health assessments and diagnosing performance issues.
• Experience reviewing solution designs and recommending improvements.
• Hands-on development experience with:
• JavaScript / TypeScript
• Dataverse Plugins (C#)
• Experience with data integrations and enterprise solution architecture.
• Experience managing solution lifecycle activities, including packaging, deployment pipelines, version control, and release management.
• Strong understanding of scalability, performance, and maintainability considerations within Dynamics 365 environments.
Preferred Qualifications
• Experience establishing Power Platform governance frameworks.
• Experience with Power Platform Center of Excellence (CoE) initiatives.
• Advanced Microsoft certifications.
• Experience with Dynamics 365 Customer Insights - Data.
• Experience with Dynamics 365 Project Operations.
• Experience supporting enterprise-scale Dynamics 365 implementations.
• Experience working with multinational customers and distributed teams.
• Experience advising customers on digital transformation and CRM modernization initiatives.
Certifications
• Microsoft Dynamics 365 Certifications (Preferred).
• Microsoft Power Platform Certifications (Preferred).
• Advanced Microsoft Certifications (Preferred).
