Sonepar is seeking a Customer Engagement Manager to support our growing Data Center business. This unique role combines customer relationship management, strategic outreach, CRM excellence, AI-enabled engagement, and event coordination to help strengthen relationships with some of the industry's most important customers.
You'll partner closely with Data Center Sales leadership and business development teams to build meaningful customer connections, improve stakeholder visibility, and create engagement strategies that drive business growth.
If you're highly organized, relationship-oriented, and excited about using technology and AI to improve customer engagement, we'd love to hear from you.
What You'll DoBuild Strategic Customer Relationships- Develop and maintain customer contact databases and organizational maps for key target accounts
- Identify decision makers and influencers within customer organizations
- Support the sales team by helping create stronger connections across customer accounts
Drive Customer Engagement- Execute proactive outreach strategies to increase customer access and engagement
- Schedule meetings and facilitate introductions between customers and the sales team
- Support account engagement plans across targeted data center customers
Coordinate Industry Events- Plan customer engagement activities surrounding trade shows and industry events
- Coordinate customer meetings, invitations, agendas, and follow-up actions
- Help maximize the return on investment from key industry events
Leverage Technology & AI- Drive adoption of AI tools that enhance customer engagement and operational efficiency
- Identify opportunities to automate processes and improve productivity
- Help train and support users on AI-enabled solutions
Optimize CRM & Customer Insights- Ensure CRM data accuracy and consistent engagement tracking
- Develop reporting and workflows that provide visibility into customer activity
- Deliver insights that help sales leadership make informed decisions
What We're Looking For- Experience in customer engagement, account management, business development, sales operations, customer success, or related fields
- Strong relationship-building and communication skills
- Experience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar systems
- Ability to coordinate multiple projects, meetings, and customer-facing activities simultaneously
- Interest in emerging AI technologies and digital enablement tools
- Strong organizational and follow-through skills
- Experience supporting executive-level customer interactions preferred
- Knowledge of the data center, technology, electrical distribution, construction, or related industries is a plus
What We Offer YouWe offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
