Qualifications

• 5+ years in customer success, operations, account management, or related field
• Strong understanding of operational processes and their effect on customer outcomes
• Proven ability to build relationships with customers and stakeholders
• Experience in leveraging data for identifying improvement opportunities
• Strong problem-solving and influencing skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated leadership of initiatives without direct authority

Responsibilities

• Strengthen customer relationships through improved end-to-end experiences
• Develop and maintain strong ties with key customers, acting as their trusted advisor
• Proactively engage customers to understand their business needs and measure satisfaction
• Lead discussions on customer feedback and action plans to enhance partnerships
• Identify trends in customer concerns and drive operational improvements
• Collaborate with operations to enhance service consistency and customer outcomes
• Support change initiatives that impact customer experience and operational performance

Benefits

• Competitive compensation package
• Annual bonus program tied to company and individual performance
• No cost medical plan option available
• Paid training programs
• Career growth opportunities and tuition reimbursement
• Safety-focused culture