Accenture

Customer Engagement Change Specialist

Accenture$78K — $160K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 2+ years in Change Management, Workforce Transformation, Agile Change, Change Analytics, or Design Thinking
  • 2-3 years delivering change in a federal environment
  • Familiarity with digital technology platforms like Salesforce, Pega, ServiceNow, or Appian
  • Experience with Cloud Service Providers such as Amazon, Microsoft, or Google
  • Active Secret clearance

Responsibilities

  • Support establishment of customer management efforts
  • Develop customer engagement strategy and outreach materials
  • Establish communication plan for client engagement
  • Contribute to project schedule, risk, quality, and delivery requirements
  • Gain knowledge of application assessment for cloud migration and modernization

Benefits

  • Comprehensive health coverage
  • Retirement savings plan
  • Professional development opportunities
  • Flexible work arrangements
  • Performance bonuses
  • Employee wellness programs
Full Job Description
The work:
  • Support the establishment of a robust customer management effort to enhance governance and leadership engagement, formalize customer engagement and operating model development/delivery and implementation.
  • Work to develop an overarching customer engagement strategy, coordinate and develop materials for client outreach, establish a communication plan, and contribute to schedule, risks, quality, and delivery requirements.
  • Gain a working knowledge of application assessment for cloud migration and modernization readiness in support of our clients' efforts to grow cloud adoption.


Here's what you need:
  • Bachelor's Degree or equivalent experience
  • 2+ years' experience in one or a mix of the following areas:
    • Change Management
    • Workforce Transformation
    • Agile Change
    • Change Analytics
    • Design Thinking
  • Include 2-3 years of experience delivering change in a federal environment
  • Familiarity with a digital technology platform (e.g. Salesforce, Pega, ServiceNow, Appian, etc.), a Cloud Service Provider (e.g. Amazon, Microsoft, Google), or Cyber Security


Security clearance:
  • Active Secret clearance


As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$78,600-$160,200 USD

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ

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