KLA Tencor

Customer Engagement Applications Engineer - SFS

KLA Tencor$102K — $173K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's or Ph.D. in Physics, Chemistry, Engineering, Optics, Material Science, or related field
  • 2 years related work experience with a Bachelor's degree or 0 years with a Master's
  • Experience in semiconductor fabrication or equivalent education
  • Strong knowledge of semiconductor process flows and defect types
  • Cleanroom experience in semiconductor device characterization

Responsibilities

  • Support, maintain, and troubleshoot SFS tools in customer settings
  • Diagnose tool issues and implement corrective actions
  • Collaborate with service and engineering teams to fix hardware/software problems
  • Develop applications and Best Known Methods to enhance tool capability
  • Create use cases and identify features while driving bug resolution
  • Maintain strategic customer relationships and assist sales with technical assessments
  • Develop training materials and conduct technical training sessions
  • Work with customers and cross-functional teams to outline product requirements

Benefits

  • Medical, dental, vision, and life insurance
  • 401(K) with company matching
  • Employee stock purchase program (ESPP)
  • Tuition reimbursement and student debt assistance
  • Career development opportunities
  • Employee assistance program (EAP) and wellness benefits
  • Paid time off and holidays
  • Family care and bonding leave
Full Job Description

Job Description/Preferred Qualifications

Join KLA’s Surfscan Division, the leader in unpatterned wafer inspection for semiconductor manufacturing. Our team of apps engineers, technologists, and product specialists develop solutions that help advanced semiconductor fabs and equipment manufacturers qualify and monitor process tools. Surfscan equipment detects defects and process non-uniformities early, enabling proactive yield management. As an Applications Engineer, you’ll partner with customers and cross-functional teams to optimize SFS tools, create innovative applications, and drive enhancements for next-generation products. This role blends deep technical expertise with customer engagement to ensure our solutions always deliver maximum value.

Key Responsibilities:
  • Support, maintain, and troubleshoot SFS tools in customer environments
  • Diagnose tool issues, identify corrective actions, and ensure optimal tool performance
  • Work closely with service and engineering teams to resolve hardware/software issues
  • Develop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability
  • Create use cases, scope new features, identify issues, and drive bug fixes
  • Maintain strategic customer relationships and assist sales teams with technical assessments
  • Develop and document training materials, and provide technical training
  • Collaborate with customers and internal teams to define requirements for future products
Qualifications
  • MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field
  • Experience in semiconductor fabrication or equivalent educational experience
  • Strong knowledge of semiconductor process flows and defect types
  • Experience in system-level troubleshooting, diagnostics, and reporting
  • Cleanroom experience and semiconductor device characterization
  • Familiarity with computer operating systems, networking, and analysis tools
Preferred Skills:
  • Strong customer focus and ability to build collaborative relationships
  • Experience with lasers and optics
  • Motivation to innovate and proactively deliver exceptional customer outcomes
  • Proven technical leadership and problem-solving skills
  • Excellent communication, teamwork, and project management skills
  • Ability to present technical content to diverse audiences
  • Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)
  • Programming (Matlab, LabVIEW, Python, etc.)

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $102,000.00 - $173,400.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

About KLA Tencor

KLA Corporation is a global capital equipment company that provides process control solutions for semiconductor and related industries. The Company's products are also used in a number of other high technology industries, including the packaging, light emitting diode (LED), power device and compound semiconductor markets. Its products and services are used by bare wafer, integrated circuit (IC), lithography reticle (reticle or mask) and disk manufacturers around the world. The Company's inspection and metrology products and related offerings are categorized in various groups, including Chip Manufacturing, Wafer Manufacturing, Reticle Manufacturing, LED, Power Device and Compound Semiconductor Manufacturing, Data Storage Media/Head Manufacturing, Microelectromechanical Systems (MEMS) Manufacturing, and General Purpose/Lab Applications.
Learn more about KLA Tencor
Size
11,300 employees
Market Cap
$52 billion
Industry
Net Income
$1.3 billion
Founded
1997
5 Year Trend
+21.5%
Revenue
$6 billion
NASDAQ

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